Customer Ratings & Reviews

The agent easily set up my new Google Nest wireless network. He went the extra mile to reconfigure the Ring doorbell to work properly with the Nest. And he ensured the TV's were working well too. I can always count on Geek Squad's great customer service

I never purchase technology devices, including a printer, without a Geek Squad maintenance agreement which includes product replacement. It means there is always assistance when needed and if a replacement is needed, it is a quick and simple process.

I’ve had to call in the middle of the night (several times) regarding my computers. Geek Squad has come through every time. Wait times are pretty accurate (shorter, never longer than what they say. They will even call you when everything is done.

The Greek team does excellent service .i will truly recommend them to get any service done.

Product replacement is the way to go. We were able to replace our printer we had for less than two years with no problem. I recommend this option as you retain the value for the amount that you paid for the last printer. So it’s a win win for you. Highly recommended!

This is a good thing to have. They replaced my dishwasher

You should always buy this warranty on an inkjet. When you have a problem Best Buy will come through for you.

Got the plane just in case any problems come up hopefully I never has to use it and it will last longer then the 4 years

Great customer service, it's nice to have the peace of mind knowing if my product has any issues the Geek Squad is only a phone call away.

Let's see...4 year replacement if I am going to buy the product anyway and with the Geek Squad behind it? Yes and double yes. That should answer that one!

Great service. They respond right away. I buy products knowing that they are covered in case anything should go wrong.

Thank god I got Geek Squad protection, saved me over $200 in replacement, which covered the GS cost itself. I'll always get it with important appliances.

I have never had to use them yet so that is a plus.

Bought an expensive printer for the first time in my life, the printer is good, but I don’t want to have to del with the repairs of an expensive printer, so I bou r the insurance; hopefully it helps.

I always find value in the Best Buy warranty. Highly recommend

This gentleman worked hard and efficiently to find out what my best option would be since the old printer was not working optimally. However, he gave an opinion to do what resulted to be the best option. I am extremely satisfied and happy with his work.

I picked a product replacement from Best Buy for piece of mind when it comes to printers. Printers are so unreliable and I want to make sure i have a plan in case it fails and Best Buy does a good job of honoring their warranties. I heartily recommend this!

We were having trouble with our printer and and unable to resolve the issue. When we inquired about a new one, he suggested one that was on sale. He brought the printer to us and connected it to our laptop. We are extremely happy with our new printer and his excellent help.

Anything I purchase over $100 I normally include geeks squad support and repair/replacement. Fair price and the geek squad are a quality team providing expert and fast service.

This is such a great deal! I couldn't pass it up! The professionalism is greatly appreciated.