Customer Ratings & Reviews

These guys are extremely helpful. They really listen to your needs .

I like that I can contact Geek Squad for help either over the phone or I can schedule an appointment to bring an item into the store for more help.

This is just a good peace of mind coverage. Love it

Geek squad helped me out when I needed to do a little check up on my PC. Thankfully, nothing was wrong with it. The Help was very much helpful and they were very welcoming and patient with my questions and understanding what was going on.

Compared to the standard Geek Squad Protection Plan, this option covers your device for a longer period of time and also includes accidental damage caused by mishandling or accidents, which is its biggest advantage. If you’re purchasing something like a laptop that you carry around frequently and plan to use for more than four years, this plan is definitely worth considering.

The 4-Year Geek Squad Product Replacement plan is an absolute game-changer when it comes to protecting your valuable tech investments. This comprehensive plan provides you with peace of mind, knowing that if your product becomes defective or damaged within the coverage period, Geek Squad will swiftly replace it. Whether it's a smartphone, laptop, or home appliance, this plan offers a hassle-free solution to ensure you're never without your essential devices. With Geek Squad's expertise and commitment to customer satisfaction, you can trust that you'll receive top-notch service and a seamless replacement process. Invest in the 4-Year Geek Squad Product Replacement plan and safeguard your tech with confidence, knowing that you're covered against unexpected mishaps.

Normally don't do extended warranties however this was very reasonable and a full replacement is certainly worth the cost, especially for a full 4 years!

In this day and age it’s so nice to talk to a real person that you can trust! They cleaned off several spyware viruses on my computer and added their protection plan so if anything goes out I can just take it back to them to have it fixed.

I purchased this warranty with an Epson printer simply because we’re in 2024 but printers haven't improved in reliability since 1998. About a year after, like I expected, my printer started going haywire so I brought it in for them to look at. Somewhat annoyingly, you need to make an appointment to have them look over your item before they’ll replace it, but it was quick and they replaced it with a brand new one! I’d definitely recommend this if you’re purchasing an expensive electronic item. You won’t miss the extra little bit of money on top of an already expensive purchase but you will certainly regret it if your item craps out on you after the manufacturer’s warranty expires!

[Employee of bestbuy] I never thought I'd be writing a review for a warranty, but here I am. Let me tell you, this thing is better than a bodyguard. I accidentally dropped my phone in the toilet (don't ask) and thought it was done for. But thanks to this warranty, I was able to get it fixed for free. And when I say fixed, I mean it was like new. It was so good, I almost wanted to drop it in the toilet again just to see if they could fix it twice. But seriously, this warranty is a lifesaver. It's like having a superhero on speed dial. So if you're clumsy like me or just want some extra peace of mind, get this warranty. It's worth every penny. And who knows, maybe you'll even start dropping your phone on purpose just to test it out. Don't worry, I won't judge

I would definitely recommend Geek Squad. Nothing is worse than having computer problems, and you have to drag your computer into a shop and leave it. Many time Greek Squad just went on remotely and helped to solve the issue.

Over the years, I've had my share of problems with electronics, but Geek Squad has always been there with polite, knowledgeable staff.

Used this warranty to replace a defective printer. I had no issues getting to printer replaced. Basically got a credit on the original price of the printer towards a netter printer. The only problem was dealing with the best buy geek squad person in the call center. Had to make an appointment through the person in the call center. The person at the call center was not knowledgeable and was hard to understand with a heavy accent like the call center was overseas. Once I convinced him that it was unfixable by phone and that I only wanted an appointment with the geek squad rep at my local store it was fine but it took an hour to get there. He kept asking for access to my pc to check my OS and drivers which i denied and tryed to explain to him that if was a mechanical problem with the printer and not a software issue. The printer was grinding and knocking and wouldnt initialize. Once I got to the store the geek squad rep was great. 10 minutes in and out with a new replacement printer. Its unfortunate that I had to deal with the un-knowledgeable person at the call center first. Recommend getting this warranty on high usage items like printers

Have used Geek Squad a few times in the past and had great service and trade in when they could not fix issue

“I had an excellent experience with the Geek Squad service from Best Buy. The team was professional, knowledgeable, and extremely helpful. They quickly diagnosed and resolved the issue with my device, explaining every step of the process in clear and simple terms. Scheduling an appointment was easy, and they were punctual and respectful of my time. Their customer service went above and beyond, ensuring I was completely satisfied before finishing. I highly recommend Geek Squad for anyone needing tech support or repair services!”

They were wonderful! Explained everything in detail and are willing to assist in any issues I might encounter.

Geek squad service suuport has been excellent to support the printers in the warrenty contract. The team has full knowledge.

Excellent warranty services, really recommended. Great value

The inhouse with Quinton was excellent. He is knowlegeable and very helpful. Three phone calls were unhelpful and on two was told a printer would not work on 600mpbs which is completely misinformation. I was hung up on the last call and returned to store and returned the printer. Met Scott and he was a wealth of information and spent the time to help me. Will only use instore resources from here out. Below quality for phone 1 quality for instore 5

They number one in my book I on;y buy my products from Best Buy. They got a great geek squad team, best I’ve ever seen, I’m glad I buy products from Best Buy cause if I need help I call My Geek Squad sorta like Superman to me, great at every thing You Go Geek Squad. April Neel A fan of Geek Squad