Customer Ratings & Reviews

for a small price for free replacement up to 4 years free replacement.

The Geek Squad gave me directions on how to get my wireless printer set up and connected. They were very patient with me as I attempted to find "my other left."

I always get the extended warranty on products I buy from BEST BUY. Number one, they are expensive. And two, they are hard to replace. It is simply insurance and whenever I can buy insurance for a high dollar item I get it because I don't want to have to buy it twice.

My my 5 year old iPad Air 2 needed a new battery. Geek Squad sent it in to Apple for replacement. I ended up receiving a brand new iPad of the same model. I restored the data and everything works great. Very satisfied.

The protection although I have not had to use of the most recent purchase has always been exceptional. when using the coverage in the past, I have been satisfied with the product replacement

Reasonable price for the protection! Well worth the money. Hoping I don’t have to use it.

Purchased this when buying my new Macbook Pro. Price for 2 Year Plan was less than buying all required services a la carte. Geek Squad representative was very nice and helpful. He explained all services, keep me informed, and explain possible future services.

Joel has been responsive and helpful, with a very difficult situation with our remotes. He's called back as soon as he's able, and been very clear in his instructions. The problem we've had, I think, stems from the fact that the remote with our cable box seems to not work well in conjunction with a sound bar we purchased.

Havent had to use for this product, but have always purchased. Easy to use and money or replacement comes fast.

This is a good buy,i haven needed to use . Nice to have at a hreat price.

Geek Squad was able to answer all of my questions and concerns. They were up front with the price of any repairs needed. I love the remote service when its just a software problem. I have been using it for years now & found it to be a godsend.

Renewed Geek membership because I have never been disappointed in anything and trust all the great help they have given me. It is a valuable asset for someone like me. Their Geek Members in Aurora are al wonderful - especially Bruce & Simeon,

I love best buy's warranty, it works great. I recommend getting it, it will help in the long run

Protection plans are always a Bonus. I would never purchase a higher priced item without receiving a protection plan.

Geek squad protection gives you piece of mind that Best Buy stands by the products they sell

If you need them, don't call the store, because they will give you a 1-800 number to call. If they can't take care of it over the phone quickly they will want to send out a tech which will cost you $$$. Best thing to do is take it back to where you bought it and let them fix it or replace it in store. that way it costs you nothing. It is worth it to have the insurance and it doesn't cost much so always go ahead and get it.

Will always recommend the replacement plan. The ease of getting a new product if something happens is next to none.

The one time I had to use this, I'm happy to say my product was replaced right off—so it works as it says on the tin!

THIS IS ABSOLUTELY THE BEST BANG FOR YOUR DOLLAR OF ALL THE MANY ITEMS PURCHASED FROM BEST BUY. WE HAVE NEVER BEEN DISAPPOINTED BY THE GEEK SQUAD, EITHER IN OHIO OR IN FLORIDA.

Love this program. I have had to use it twice and they did replace one of them. The only problem is that they give you what you paid for it and the item was not available at that price. So I had to pay more for the replacement