Customer Ratings & Reviews

Always have good pricing, service and delivery services.

I got the protection for my printer that really sucks, so it’ll be nice when it stops working to be able to get it fixed or get a new one. Printers are SO unreliable and so poorly manufactured, so I would highly recommend buying protection for them. I own tons of electronics and never buy protection, except for my printers. I’ve lost too much money to broken printers.

I purchased the warranty and 6 months later my item started acting up and wouldn’t function properly. They told me to bring it in and they will take care of everything. I get to my store expecting to have to wait 6-8 weeks but since I purchased BB warranty they gave me a new one and said I don’t have to wait they will handle any repairs for my old one and returns to the manufacture that’s all part of the contract and my warranty is still good from the date of purchase!!! Awesome!!!

My original purchase failed after one plus years and was replaced by the same model without any problem. However, the replacement also had an issue and was also replaced for credit towards another brand that had the same features. However, I did have to purchase the extended warranty.

Its necessary to have one, in case anything happens.

I had a Rival 650 mouse but the glue that held on the pads started doing weird things. The pads would slide around and the glue would squish out a bit and collect dust. All I had to do was bring in the mouse, the usb and cable to the geek squad counter at Bestbuy, explained the situation, and they took the pieces (even though I was missing a couple of the weights), and gave me store credit. I'm getting their protection for everything I get at Bestbuy from now on.

Always get the warranty it's worth it get the warranty

I have had more bad luck with printers over the past couple of years. Lightning strike fried every printer in our house. Brought the printers in to Best Buy and they replaced all of them with no charge because of the warranty. (I repurchased a new warranty on each). Then the replacement models (3) all broke before their two year warranty was up. Again, Best Buy's extended warranty saved me a significant amount of money. No hassles or problems, I brought the printer in, told them what was wrong, they verified the warranty and sent me to pick out another printer.

I can't stress enough how much I love their warranties I've had several items in the past that broke down during warranty and they replaced it hassle free. Definitely recommend getting it if especially the item is for yourself

Thank you your team is always helpful and professional

This 2 Year Geek Squad Product Replacement Plan was purchased for about $10 during same transaction when buying Gaming Headset many years ago. It actually proves to be useful when our Logitech G930 Wireless Gaming Headset broke just a couple days before the 2 year Geek Squad warranty expires. We happened to be lucky as the warranty was still valid when the expensive Gaming Headset malfunctioned. It was quite easy to exchange for replacement product. Would not recommend for low to medium priced items. Would highly recommend for more expensive electronic items.

The geek squad service is a must when making purchases!!

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The epson eco tank is by far the most efficient printer i have ever used. I recommend this item to anyone who does a lot of printing.

Like always a good product especially if it's being purchased with a product that can break easily withing the time it will be used. Especially printers from HP which usually have ink carriage jams every year or so! All you got to do is bring it back and they replace the printer and let you rebuy a new warranty for the replacement. ~$20 a year is better than ~$200-400.

I always buy the protection plans. Best Buy makes it easy by either swapping the device out in store or sending it to their service center. On large items (appliances and TVs) they will often come to your home and either fix or replace the item.

Anyone buying a printer should get this plan. Originally we got it because we thought just before the two years we would trade in our old model for a newer one since the plan covers it. Instead this plan saved the day as the OfficeJet Pro 8760 we had was a NIGHTMARE. 2 printers that would not connect wirelessly to anything even though HP swore to us that they tested the second one they sent us as a replacement. With this plan we were able to find a different printer that now works great and it took all of 10 minutes in store to get the swap done. If you buy a printer get this plan!

Great service. I would recommend for peace of mind.

Fortunately, I have not had to use the warrantee but I purchased it for peace of mind. The Epson I purchased less than a year ago died and I was not willing to go with the cost (shipping) and aggravation of shipping back to the factory and waiting for weeks to get the problem resolved. With the warrantee, I can walk a defective unit into my local Best Buy and be back in operation in hours instead of weeks. I don't usually buy or recommend extended warrantees but my recent experiences with printers dying too early make this a suggested expense.

I have purchased protection for a few different purchases. When I needed protection it was easy to get repairs, replacements or a refund. I was surprised at how easy it was when needed. I purchased 4 cameras, a dc player and several sets of speakers. They replaced one camera and refunded the full price of a different camera. I used that for an upgrade and purchased protection on that too. For smaller items, I might choose to not buy the protection.