Customer Ratings & Reviews

I have been shopping with Best Buy since 2008 and I really enjoy doing so the workers are very professional. and friendly they are always someone ready to attend to you when you walk onto the store. the best thing is asking about a product that is not in the store, but they always give you the options that they can order it online. BestBuy this is where I get all my printer, etc. I would tell friends that they are missing out shopping with BestBuy.

When buying a printer, I highly recommend getting g the geek squad protection. From my experience, printers have always be a swap. They don’t send it out fro repair. They always give me in store credit to pick a new one if it fail. You can’t beat that!

Best Buy warranty service purchase seems to cover a lot of potential failures. Word of mouth by other family members that had to use were pleased when had to utilize.Haven’t had to use so not able to comment fully.

I took my printer in because it stopped printing. I was not aware that Best Buy replaces instead of fixes printers. I was given a gift card to pick out the same or different one. It was a pleasant surprise as the printer I had gave me issues and I really did not want the same one.

I didn’t really trust protection/replacement plans like that until I started purchasing them from BestBuy. I have yet to have a complaint about their plans. Whether it’s a standard protection plan where they send the item out to be inspected and possibly repaired or their AMAZING REPLACEMENT PLANS, I have been completely satisfied every time. I don’t make big purchases and/or the occasional small purchase without a plan from BestBuy and I have the literal receipts to back that up. Lol

Great warranty to have no issue with the process real fast and nice.

Love it. Small enough for my counter. Just gets dirty in the blender blade

Geek squad has always been a good deal. Anytime I have any problems they always take care of me.

I love being able to make an appointment to "meet a Geek" and know that I will get honest and dependable service. These professionals are not just geeks, they are knowledgable professionals! Thank you Geek Squad!

I purchased geek squad to cover a printer that I bought and it was the best money I've spent! I don't get geek squad for many things, but I always seem to have issues with printers, so I thought it would be a good idea. Had to use it the other day, super easy, in and out in five min. They even refunded me 100.00 in addition to replacing the printer because the price had dropped on it.

My daughter got hers first and I set it up for her. I liked some of the features and got the opportunity to get my own on a Deal of the Day. Awesome price and easy to set up

Perfect product I love it so much I’m coming back soon for another one

No issues with my Geek Squad replacement warranties. I have had both 2 year and 4 year product replacement warranties. I have used them twice, the instore people are awesome, they made the replacement process easy and painless. Dealing with them over the phone was fine in one instance, the second time it was a long drawn out process, the agent was obvoius new and really didnt have any idea what he was doing but in both cases the agents were very courteous. It sounds like the agents on the phone were from an overseas call center, both had accents which were hard to understand and the phone connections seemed poor. The in store geek squad people were awesome and I have nothing put praise for how they well handled my concerns. I recommend purchasing the replacement warrany on anything that you consider critical or high use and exp e nsive. They made the replace process easy.

I have not needed to use this but so glad I got in times of need. The assurance I have due to this service puts my husband and I at ease.

every thing the printer/copy said on the box that it would do, did. No problem setting it up. Just right for our household

I have purchased the geek squad product replacement multiple times over the course of shopping at BEST BUY. It has been an amazing life saver, their ability to make a crappy experience awesome is what makes this warranty worth every penny. My first experience with it was over a vacuum. The handle broke and they took it and got me a new one with no issues. Sorted and fixed all in one day. I don't know how many warranties do that, but Geek Squad is by far the best that I have experienced!

I love that when i went to pickup my printer they answered all my questions and informed me of any and all services available to me with my product.

I think this is amazing great customer service and quick service

i always get protection plans to cover my products. It makes me feel at ease to know I have the back up. Geek Squad always comes through

Geek Squad is great for assistance & very convenient when you have questions about your products.