Customer Ratings & Reviews

excellent service for maintenance of printer, copier, scanner

I think this cost me about $17 for a 4 year replacement on an HP printer that was $99 and doesn't seem to be very high quality so I expect to have to use this

Boy am I glad I had the two year replacement deal. My 6 month old HP fancy printer died after a power surge and BB/GS replaced it ASAP no questions asked. Whew!

It’s my first time using this Geek Squad service. I know of others who swear by the Geek Squad, so I don’t doubt it will be most beneficial!

Good to have it for the “just in case” but I feel it’s all a gimmick. To get more money out of you. There should be a give your your money back after the 2years because you didn’t use it!

I usually never purchase extra warranty coverage, but I do with all my big electronics. Let's face it, things go wrong with electronics, but Bestbuy has ALWAYS stood by its guarantee. I can't speak highly enough about this company.

Its worth every penny buying geek squak. I have used them for years and every time i run into a situation I feel at ease knowing I can get it replaced when something happens.

We purchased this coverage for our new HP printer. For basically twenty dollars I do not see how you can go wrong. If we do not need it fine our printer is good, If we do need it it will be like getting a new printer free (well almost)!!!

There are not a lot of items that I would consider purchasing product protection for. But Best Buy has one that I always get for my electronics. The cost is great and they handle any issues without hesitation.

I just did the review on the TV Warranty have not used it because have not had any problems

When my old printer died after less than 2 years, my BestBuy rep suggested I purchase the Geek Squad product replacement policy. For only a few dollars, I don't need to worry about the same thing happening to me again. Money well spent!

Printer working flawless. Hopefully won't need the protection, but nice to know its there!

My experience with the Folks who dedicate themselves to being above and beyond the average call towards ‘Geek-hood’ has always been very positive! Sometimes they’re busy, but thats to be expected... Nice Job!

Great peace of mind when your radio, tv, or computer need repaired or need to be troubleshoot. I am not an electronics person at all, leave that to the experts, aka Geek Squad!

service okay. I had to make an appointment which I guess allowed me to jump to the front of the line once they found out I was waiting for my appoint time which had passed already since the line was long. might be a better idea to have someone or a sign in sheet to allow them to look at so they know if someone with an appointment is waiting for them already instead of waiting in line behind people and missing the appointment time because they are waiting in line to get helped. other then that once you get someone they are pretty helpful. of course some techs are more helpful and knowledgeable then others so it's kind of the luck of the draw. I also don't like the fact that they want to keep your item for 6 days and expect you to live without it. they don't offer loners and not sure if they understand but if the item is used for your business that becomes a problem. over all I don't think I'll be buying this service anymore and if my product breaks I'll have to hope it's within the time frame I can return it so I can just get a new one or return it all together.

Geek squad is rlly the best ! I went to ask questions about my keyboard turning off and they helped me through the phone !

this is the best thing i could have gotten for my printer, 3 months before it expired my printer broke, i took it back and it was replaced without any problems.

I always purchase extended warranties on more expensive purchases. I don't have a lot of problems with my purchases but when I do, having the coverage really helps.

I purchase protection for almost every purchase at Best Buy. I have always been pleased with the great customer service and support. A definite must have add on for teens! Has saved me way more money than I have paid over the years!

Never had one issue returning a product due to failure or issues or anything and got a new item right off the shelf and walked out. No brainer