Customer Ratings & Reviews

I rarely pick up extra warranty protection on anything I buy, but I had purchased an Epson Workforce WF-4820 printer, and Consumer Reports rated Epsons very low for reliability. So, I figured that since the price was right and the specs were very good on this higher end printer I would pay the $35 in case anything went wrong. Sure enough, the top document feeder malfunctioned, and I returned it to Best Buy. They offered me a full refund instead of a repair. I accepted the refund, and with it I bought the Epson WF-3820 which just had a smaller screen than the 4820 and was spec'd a little lower in speed. Other than that, same machine. With the lower price I again bought the $35 protection warranty. Hopefully I will never need to use it on this unit.

The first time out, I was able to talk to a very knowledgeable geek and he made my day. Let me explain. I bought a laptop online and after begrudgingly having to learn Windows 10, I was able to go online and setup the basics. The next day, I forgot my password and after 6 months, the laptop is useless without a previous google password. So I bought a desktop computer system, and after sweat and tears, it wouldn't allow me to input my phone emails. So, after several weeks of brooding, and while at Best Buy, I decided to inquire about the Geek Squad and I am a happy camper. I went on line and was immediately connected to a geek who not only spoke to me via internet but also by microphone using my speakers. He was able to troubleshoot my problems and set up the new desktop computer for me. Also, I received a bonus for signing up for 1 year. I received a free download of Webroot Internet Security +Antivirus at no additional charge. I haven't had any other issues yet, but if I do, I will contact the Greek Squad.

I am hoping the price I paid for this coverage was worth it. It only covers the new printer if issues might arise. The best thing is that this coverage is for a specified period of time, and I like that.

They have always been a blessing to wotk with! Great great great!

Great service hook up with the every thing answered any questions I had

Extremely helpful in handling my computer issues and very knowledgeable

I wish I could afford to continue using this feature, but it just doesn’t fit into my old lady budget

Geek Squad is always extremely knowledgeable and helpful! Thank you guys !!!

I was amazed when I found out they did not work on printers! I was even more amazed when they replaced my 3 year and 10 months old printer with a brand new one!!! You can't beat that warranty anywhere!!

Good service when you need the help. The techs work with you and make good suggestions.

Person was knowledgeable,easy to understand ,had me put in ink so next time I can do myself

Have not had to use them yet but use them in the past and they were perfect for what we need

Thank you for having this service. Hope I never need it

They last a long time and will come in and just replace it not many questions askedd

Purchased this for peace of mind. Came a a good price

Always, always, always get the extended warranty on printers. I bought the 4-year extended on my Epson WF-7840 in April 2021 and that printer stopped working in March 2025. Easy replacement.

Always, always, always get the extended warranty on printers. I bought the 4-year extended on my Epson WF-7840 in April 2021 and that printer stopped working in March 2025. Easy replacement.

I really like the staff at the store. From the manager down to the cashiers everyone is so nice and polite and helpful. They’re very knowledgeable as well.

Love The Geek Squad. Always so knowledgeable & quick

Great protection plan. Added security. Four years at a decent price.