Customer Ratings & Reviews

best buy protection is great - if anything goods wrong, they will take care of it.

I buy Geek Squad warranties for all of my purchases when they are available.

I got a great black and white printer so i put a 2 year replacement on it, just in case something happenes

Im only giving a 4 because i haven't actually had to use the service yet. If i have to use it and everything goes good i will come back and give it a 5.

Excellent product. Reminds me of my mother. She always ran on time too.

Love Geek squad services. I love using it when things break.

Love Geek squad services. I love using it when things break.

The 2 yr protection agreement is great policy to give me peace of mind in the event that something goes wrong.

I absolutely like geek squad services. The best decision you can make.

Great by purchase Keyboard works perfect and was able to price match for a great deal

I love Keurig best products ever and they seem to hold up

I bought the service, but I have not needed to use it. The price was reasonable.

Like a good insurance policy; it’s there if you need it.

I always buy with inexpensive or off-brand products. Best Buy has been super whenever I've had to use replacement plan.

These guys are on point. Fix my tv, computer, wifi and other gadgets

Awesome warranty as it covers anything that might go wrong with the product..

Nice to know that if anything happens to my purchase it will be replaced

Warranty is a must buy. Don't leave without purchasing it.

So I purchased the warranty with the understanding that its a replacement warranty .A warranty is nothing but peace of mind that you hope you don't end up using . I ended up using mine because the printer I purchased died on me out of nowhere .It was a canon color laser printer Canon Mf642 . When I went to go get a it replaced the at geek squad at my local bestbuy ."Cole" who said he was the supervisor and the only person I can talk to ,told me all he can do is offer me the money back as a BB credit . I told him that I am not interested in that , I'd rather have the same printer either fixed or replaced .I did not care for a store . I had already spend money is buying expensive toner cartridges that would go to waste . Thee guy told me that this printer is not is stock and a similar model I'd have to take the store credit and pay the difference . the difference was close to $200 . I DID NOT PURCAHSE THIS WARRANRTY FOR STORE CREDIT . I purchased it so if anything goes wrong I get the same or similar replacement . The Geek squad guy stonewalled me and kept repeating that this is my only option .He told me that I am welcome to try my luck at a different Best buy ! I am very unhappy with my experience .

The warranty service is great and really comes in handy