Customer Ratings & Reviews

I love purchasing the extra protection! I then know I will not need to worry about assistance if something goes wrong. I use the Geek Squad if ever there is a problem with an item... they are great and easy to work with. Thank you.

I have purchased protection for a few different purchases. When I needed protection it was easy to get repairs, replacements or a refund. I was surprised at how easy it was when needed. I purchased 4 cameras, a dc player and several sets of speakers. They replaced one camera and refunded the full price of a different camera. I used that for an upgrade and purchased protection on that too. For smaller items, I might choose to not buy the protection.

Good sound quality Loud and clear comfortable an good charge holding time

I have my fridge repaired and I didn’t even buy it from you guys. They did such an awesome job and saved me a fortune. I will definitely be using them again. So I decided to get the plan.

I generally shop at a specific Best Buy store and have found that each Store Manager establishes a Customer Service culture. I have never had any issues with getting what I was told was in the service plan at my preferred store. However, I didn't have the same experience at another store whose management and employee's customer service reluctantly or didn't want to honor the terms of the agreement or Best Buy's policies. When I called Best Buy's National Customer Service a representative advised me that Managers exercise their own discretion on defective items, returns, etc.

I always buy the protection plans. Best Buy makes it easy by either swapping the device out in store or sending it to their service center. On large items (appliances and TVs) they will often come to your home and either fix or replace the item.

The product replacement plan covered the initial purchase price of my son’s broken headphones. I had to pay the price difference for the replacement headphones because the price increased. Keep in mind, once you use the 2-Year Geek Squad Product Replacement Plan, you have to purchase a new plan for the replacement item.

The agent listened to my concern with of the products bought at Best Buy and solved my problem in a short time and I walked away as a happy customer and will rocommend Best Buy to others.

I would highly recommend getting the Geek Squad Product Replacement, I had purchased a Deskjet Pro when I had to replace it with a new printer, I was able to use my replacement product and updated the printer to a better printer and then purchased a 4 yr Geek Squad Product Replacement and feel quite please that if anything goes wrong with this printer, I will be covered for a new printer. Great support from Geek Squad!

answered my questions well in ways I understood and

Great geek squad. Excellent at their job. They know exactly what they are doing. No complaints what so ever.

Haven't had to use it but good to know it's there. Bought for my printer.

I had a good productive meeting with a Geek Squad person who is very helpful and informative about the security issues in my laptop and iPhone. Everything was good with no issues from unknown sources against my laptop and iPhone.

Don't normally purchase extended warranties, but decided to on this one due to itsmultinfunction capabilities

Good to know my stuff is insured. Now I can relax knowing my stuff will be covered.

Geek Squad is the best never had a problem getting service!

Love the warranties Best Buy provides. I get them on all items I but

This geek squad is a life saver, I recommend that every single person gets the warranty. Especially with high ticket items, Trust me it’s better to pay the $17-$400 for 4 years! Just gives you four years of cushion And protect your investment. I buy all my equipment with the warranty because You never know when you need it. I’ve actually had a few electronics That broke down. Thanks for this warranty I was able to get a replace.

I love my new nespresso machine much better than my coffee machine. It’s very user friendly, with tons of versatility. I will be using it for years to come and I have already recommended it to friends and family who also enjoyed using it.

Good thing that I have this.i not afraid to use because I have warranty