Customer Ratings & Reviews

I buy the extended warranty whenever I can. It is my experience that what can go wrong WILL. I find the value of this insurance brings me peace of mind to know I will get my dollar's worth! \ The professionalism of the Geek Squad staff, makes me rest assured that our electronics have a long life ahead of them to do all of our technology work.

4 year replacement gives me great peace of mind for purchase

This is my second go-round with the Geek Squad Program. Based on my experience, I can see renewing "til the end of my days"! They're always respectful and helpful without being condescending. If they can't help me, they are more than willing to send me up the line. I appreciate all their patience and their continuing support with ALL my questions and problems. On a side note, they're always fun to talk with and actually speak good English, allowing for little to no frustration on either of our parts.

Geek squad is very knowledgeable when it comes to products and services. Their customer service makes you feel calm and optimistic.

Haven't had to use it yet but was worth getting for the protection

I have had Geek Squad for years and love it! I am tech savvy (30 years) but constant changes in technology means I am not always aware of newest issues and solutions. We have multiple laptops, printers at home and sometimes I need extra help! It pays for itself multiple times throughout the year!

Good sound quality Loud and clear comfortable an good charge holding time

The replacement policy saved me a hundred dollars when my printer died and needed to be replaced.

very helpful, knowledgeable, courteous staff person

They definitely do a get job and they back there plans

The technician who assisted me with my printer issues was outstanding, and patient and worked hard to solve my network connection issues. He also consulted with Google Fiber tech support to ensure the settings were correct.

The warranty replacement programs so far have worked greatbfor me.

Good to know my stuff is insured. Now I can relax knowing my stuff will be covered.

Everything "tech" is hit or miss nowadays. Our present situation does not appear to be resolving anytime soon. We will ALWAYS purchase the "4-year Geek Squad Product Replacement" service. So important today, especially for those on a fixed income.

Haven't had to use it but good to know it's there. Bought for my printer.

The geek squad service/warranty is well worth it on many items. I added this coverage to a printer a few years back and the printer completely died a few months before the coverage was up. I made an appointment, took it in, they checked it out to make sure it was not working and gave me a gift card for my original purchase price right away. Great service and coverage in this case

I Bought this laptop in 2018 and still using it running some "aggressive" games such as Modern Warfare, Destiny 2, Last of Us, and Overwatch, and I will say that they run just fine. However, since games have become more demanding over the past 2 years, laptops are trying so hard to keep up with them. I drop frames repeatedly, especially in Modern Warfare. But I will say this is a great laptop and would have given it 5 stars, but I did the math a while back ago adding all the parts up together, and I was surprised to see the price. Let's just say that it's not worth $2,000, but other than that, it's a solid laptop.

I haven’t had an opportunity to use the Geek Squad insurance but I have peace of mind that it will be available if I need it.

Geek squad is good if you need to use it so go ahead and get yourself geek squad better habit than better not

I have purchased the warranty on everything I buy. For the cost of protection, it can’t be beat.