Customer Ratings & Reviews

Geek squad 2 year agreement was purchased with a printer The printer failed 7 months later. Returned the printer to Geek Squad and without hesitation, Geek Squad told me to pick out a new printer and the pro rated credit that was available. The Geek Squad Product Replacement was a good choice

Awesome service for all my products; quick service

As a small business owner, it’s imperative to have protection on my purchased equipment. I purchased a scanner which jammed and wouldn’t scan the # of pages as advertised. I was able to rerun and purchase a new highly effective scanner after. Geek Squad made it a cinch to return/refund for a better product.

It's going what it's designed to, so far so good.

2-Year Geek Squad Product Replacement 2-Year Geek Squad Product Replacement I can't begin to stress the level of importance when it comes to acquiring the two-year geek-squad product replacement plans or any warranty that Best Buy provides because they definitely will take care of you but make sure that you get the highest years available or extended your warranty as well.

I would recommend the 4-year Geek Squad product replacement. It gives us all peace of mind. I am happy with my 4-year Geek Squad product replacement

I purchased this due to my last Epson printer not working after 3 years. If I had purchased this back then for $35, I wouldn't have to buy a new one for $200.

I purchased an HP Tango printer last year and have really enjoyed using it. It is lightweight and fast. I liked the promise from Geek Squad that they would replace it for me if it broke down within the 2-yr. mark. So far, the printer has worked great, but it gives me peace of mind to know that it can be replaced if it gets damaged!

I don't usually buy extended warranty or protection plans on anything I buy. But this is a service I can't live without. I use my computer/laptop a lot, but I'm no expert. Every few months (over the phone) I have the Geeksquad clean it up and it runs better/faster. If something happens and it needs a new part or I crack the screen, it's free parts and service. Best bang for my $$$$$.

The associate who worked with me was knowledgeable and helpful in finding what I wanted.

THE BROTHER PRINTER IS THE BEST INVESTMENT I EVER MADE. IT PRINTS BEAUTIFULLY. THERE'S NOTHING LIKE IT. I LOVE THE TONER BECAUSE IT BEATS THE LIQUID INKS 100%. IT PRINTS BEAUTIFULLY!

Staff at the Geek Squad are always ready and willing to help with even the most challenging tasks ive asked of them. I feel seen and heard when they are needed.

I paid a minimal amount for a product replacement policy and so glad I did. My new printer broke after only 2 months. Just brought it back to the store and they replaced it immediately. The only downside was having to make an appointment with Geek Squad to set the printer up with my computer. So had to make several trips back to the store.

Like come on.. you wanna waste time mailing stuff to the company for warranty replacement when you can easily waltz to Best Buy and replace the product in a heartbeat and enjoy the stuff you purchased in the first place? They never failed any customer! They will be there to make sure you get what you paid for they are quite good at that!

Love them, honestly the best service you can get in a store! Always so professional and friendly and knowledgeable! Always can rely on them and the services they offer!

Peace of mind but hope I will never need it. Got it for a laser printer. I've had bad luck with inkjet printers so I decided to buy a laser printer. I'm hoping the performance of the laser printer will be better but I thought I'd get the replacement just in case.

This product is amazing! I have been shopping at Best Buy over 15 years and I absolutely love the store for all my electronic and music and video needs. I value this establishment very much.

Great plan. Affordable and easy to use. They offer a great coverage very convenient if u make a expensive purchase

After buying Forza Motorsport 7 Digital Deluxe Edition - Windows|Xbox One & a 6GB GPU for my PC so that I could run Forza because the game requires a least a 4GB GPU, the Geek Squad helped solve the new GPU wouldn't work on my PC. They found that I needed a different GPU that was compatible with my PC's system. Good work by the Squad.

This is really cool. Must buy protection plan. No questions asked and got immediate replacement for my product bought 2 yrs back