Customer Ratings & Reviews

I WAS SO HAPPY THAT I GOT THE GEEK SQUAD 2 YEARS PROTECTION/REPLACEMENT POLICY FOR THE AIR FRYER THAT I GOT MY SON FOR CHRISTMAS LAST YEAR. THE REPLACEMENT PLAN CAME IN VERY HANDY WITH THE AIR FRYER WAS GIVING THEM PROBLEMS IN INTERMITTINGLY SHUTTING OFF.

Luckily, I haven't had to use this extended warranty, but it provides peace if mind knowing that if something does go wrong, I'm covered!

I like their chat feature as the tech support chat has been useful in addressing my needs. They also could fix minor glitches by using remote repairs without having you bring the computer into the store.

Always good to have accident protection. I got mine for my keyboard and case for my ipad....Sooner or later I’ll spill a drink on the keyboard that will short it out and kill it so it’s worth the extra money to ensure that you’ll get a replacement free without having to spend another 89 bucks!! SO like Nike says...just do it...and get the backing

So far, so good! .

I usually never have to use extended warranties, probably 95% of the time I don't need to. But when I need it, best buy's have proven to be the best. They are no hassle and it's so easy to get my problems resolved--only had to do it once, and it was simple and easy. Buying a best but/geek squad extended plan gives me confidence that should my device fail, Best Buy has me covered

I love geek squad… it’s always good to have to cover your expensive electronics.

Now that most electrical products are recycled rather than repaired it's good to have protection for 4 yrs and this replacement coverage is the best way to go.

I have a friend that lives Plantronics because you can answer your phone without removing the Bluetooth headsets.Plus it has a talking feature that will tell you who's calling. It will say "answer or ignore". That's what my friend likes about the Plantronic headset.

Geek squad is the best coverage around. They have always been able to fix or replace any item that has been covered.

I had Geek Squad on a IMac several years ago and I had problems with getting some Apps working correctly...took it to Geek Squad and had it back the next day with everything working great. I always get the Geek Squad product Replacement because you never know what accidents will happen with your bought item!

Warranty Best in the game Love my printer always running to help you with any of your returns

I purchased this plan for a printer that arrived defective. I decided to return the printer and Best Buy had no issues or challenges and refunded the printer and Geek Squad service. Looking at other plans out there, Geek Squad is much less and in-store service.

Fortunately, we have not had to use the geek squad service on our new HP printer. It's good to know we have it, just in case.

Geek squad has been consistently friendly, knowledgeable and patient for those of us that may not be the most up to date in tech. Having said that, I’ve always been treated with respect and kindness and having the geek squad support makes purchasing an item sit much better with me.

Not much to review besides, transaction going smooth. Hopefully the item doesn’t failed. Don’t have to use the warranty. I hate to hate to return it but so far working good. My wife loves it but if her as a gift.

Used Geek Squad to transfer old lap top to new lap top. No problems once I got it back, it took a few days.

If I could give ten stars I would. We bought this replacement plan for my husband's gaming headset.....apparently my puppy thought they would be a good chew toy. The Best Buy employees were wonderful when we came in to exchange them. They process was seamless and we were able to walk out of the store with the replacement headset within a matter of minutes.

I am very, very pleased with the purchase of Geek Squad service. They have helped me over the phone fix problems with my desktop computer. And they replaced the motherboard in my wife's desktop computer. All of this for no extra charges. YES I am very happy with this service! It is a very good investment.

Haven’t needed to use it yet, BUT it’s piece of mind knowing it’s covered for an extended time. As with anything that has moving parts, make sure you get coverage for things like this.