Customer Ratings & Reviews

I purchase Geek Squad support for all the products that I purchase at Best Buy if it is available. They have yet to let me down when I need them the most. Well trained and very knowledgeable staff. I highly recommend purchasing Geek Squad Support for your Best Buy purchases!

I purchase Geek Squad support for all the products that I purchase at Best Buy if it is available. They have yet to let me down when I need them the most. Well trained and very knowledgeable staff. I highly recommend purchasing Geek Squad Support for your Best Buy purchases!

Peace of mind and knowing that I can have my unit replaced and then add another protection plan on the new product is incredible. I used this on a pair of wireless gaming headphones. My previous pairs were notorious breakers and I treat them like they were your mom’s special dinnerware. Highly recommend the peace of mind!

Very helpful and always helps with all issues and reliability service. Do wish they had walk in , must have appointments though. But worth the extra money for warranty

Purchased this for grandson’s kindel. Had to use it as he broke it on vacation. Had to have a slight debate at the time of replacement, as I had purchased the original on sale and it wasn’t on sale at the time. After a few minutes they finally replaced the product. No hard feelings.

This is without a doubt the main reason why I look to Best Buy for tech first. IF they got it and can add on a warranty for a decent, one time payment, warranty then I hardly even hesitate because at least I can go directly to them to replace it. Because you never know what could happen, especially if you're looking into buying something rather expensive.

Why wouldn’t you get this? Best Buy stands behind their service. Beats just about any other retailer in that regard. Especially if you’re buying something with questionable reliability? Save the hassle down the road, and just invest up front in some good coverage.

I love the idea of purchasing this 2 yr product replacement. My print that I purchased just stopped working. I mean literally just shut off and died. It was about 4 months after the purchase that I took it back to Best Buy. Best Buy just asked me what happened, I told them and the ordered me a new one! It was quick and easy.

The geeks helped me mount my tv and set everything up. They informed me on how to connect the tv apps through my phone and how it has interesting features! They were very friendly and helpful I would recommend you ask them for assistance if your not very knowledgeable about electronics.

Fixed my printer when it was having ink issues, now has now problems!

We find this worth the money so far. Since we have limited space we were concerned about items fitting. We were able to have someone come to the house to evaluate space and options. Jeremy was awesome and helped through the delivery process.

I love geek squad protection. I add it even with my Apple products. They never give you issues and if they can’t fix it, they replace with a new model.

I always purchase the Geek Squad product replacement for any purchases over a couple hundred dollars. It's a good investment as it is a fraction of the product price, and it more than pays for itself whenever I've needed to have something repaired or replaced.

GSP Woot. I purchase this for my Logitech H800 Wireless headphones. I use these daily and as such. I purchased GSP to protect my investment. As much as I use these, I expect them to fail. Only time will tell, however, Logitech are reliable and high quality.

No one should be without these!! I know they say not to buy extended warranties etc.. but these plans are definitely worth the expenditure, especially as they cover accidents- and when you have two children---- I have the plans on items both large and small!! Would certainly recommend.

Best service there is! They are awesome at what they do and will get the job done in a timely manner. They had to switch out my printer as well as fix my laptop.

Adam was the BEST sooo professional and kind and sweet and diligent in ensuring the system worked, he deserves a BIG raise!!

Get the protection plan on all your electronics. The plan usually last longer than the product. And they will replace it with a new one the same day if you can pick it up.

[Employee of bestbuy] Geeksquad is so good. If it doesnt work they replace it entirely. Super fast. They do it in-store for small items. 100% recommend over Total Tech

When I am uncertain of a product I use protection plan. With printers I get The protection because my printers are not used often and stay on. Thus the ink will dry and clog the heads. With protection you just walk into best buy and swap it out. That simple.