Customer Ratings & Reviews

Returned this item thinking it was the problem and come to find out it was the splitters in the cable. While I was there they couldn't test it so they replaced it with a new one. Plus it was on sale during the replacement and they gave me in store credit for the difference. Thank You Best Buy/Geek Squad!!!

I have used the Geeek Squad additional coverage a few times. It has been easy and if the item could not be repaired it was replaced. I have experienced no problems.

Unless it's cheap enough just to replace something, just get the warranty of geek squad, especially if its computer related, because then they will help you for all types of stuff not just because you dropped your camera or mac in the ocean.

That's super helpful when you need it. I am so upset that my printer was not working correctly, and Geek SQUAD gave me the best solution.

I’ve used geek squad before and they were awesome with getting me a new phone

I hope we never have to use it. But at the time I thought it was a good purchase for extra warranty.

Hope to never use but thrilled to know that it's there if I ever need it. I usually only buy the best after researching products for hours upon hours. After buying the product I like to get this as a peace of mind. Nothing lasts forever but at least more then 3 years, if not at least I have this.

Haven't had to use my coverage on my most recent purchases. However, in the past, I have used it for computer repairs, and black tie actually replaced my big screen tv when it started pixelating at the top of the screen. Buy it to cover every purchase since then, just for the peace of mind.

Always worth to get geek squad specially on the device incase of an accident.

I love this protection plan offered. I purchase it on nearly every item I get. I never have any complaints from Best Buy when I feel the need to return something after the standard 15 day refund policy. It covers any and all damage you can think of... this is definitely worth the investment.

The squad mounted my 75 inch Samsung, hid the cables, showed me how to move or swivel the tv set up the soundbar, bass and satellite . They went thru a tutorial so I was ready to watch tv. The tv looks suspended on the wall and sound is like a theater

It's better to have than not. I have only ever used it 2 or 3 times of any products that I've ever bought but ut saves the big headache you would have otherwise

I have bought these Product Replacements a few times from Best Buy, and really only had to use it one time, when a video camera broke. It was so easy at Best Buy to get a new camera. And, I was allowed to get a different model. Thank you, Best Buy!

If any problem with product geek squad will either replace or repair, I am happy with geek squad

Love that my HP printer has a extended warranty and if something is wrong or it breaks I can bring it back and exchange for equal or less value.

This was not my first choice but when I arrived at the store, it was on sale, for $100 off and I was in a hurry, so I bought this one...What a great decision it turned out to be! I am very happy with the machine and not one problem with it, I easy to set up as a wireless network printer, and a great set of features.

Very easy to use I had some issues with my printer and they gave me a gift card and I re purchased a new one so easy

Geek Squad warranty protection at the best warranty protection on planet Earth. He walking to the store for product as an issue they fix it or replace it right there. If you're buying something from the store and they offer this plan you should buy it. I saved me so much money over the past years

You can't go wrong with buying this Protection Plan! I now buy it with EVERY purchase since my 70" TV screen went out. They came out within 24 hours to replace it!

The Geek Squad has help set up all of our computers and has taken care of any problems or questions that we have on a as needed basis. They installed our new TV and instructed us on proper use and cleaning of TV. We would never stop using their services.