Customer Ratings & Reviews

Great service and is alway on time. And good on explaining everything

I LOVE this program! I've bought it on most products, it's such a hassle free way to replace damage or bad quality items. Provides piece of mind.

Great gift and an excellent product. Wonderful for multiple uses.

I love the ease and reliability of all of the geek squad protection services. They will either fix the problems promptly or replace products no questions asked.

Have always enjoyed the service from Geek Squad. Got this for a printer I found at a great price so I figured I’d have it protected for a few years.

I always get the replacement insurance. I’ve used it many times over the years. I was thankful to have had it.

Always there to help and quickly. Any calls i had to make for assistance were always taken care of.

Replacement printer was effected almost immediately by a very customer-friendly agent.

Purchased a new 65 in Sony tv and I had Geek Squad install it they did a great job also showed me how to use it and hooked up my surround system.

I was not going to spend the $10, but i saved so much money on the printer,i figured why not. Plus, the fact, it would cost more to ship within the 1st year back to HP with the 1 year I have with them. it is easier to bring it back to best buy, should i have any issues.

The agents unpacked and moved unit and very professional

My printer wasn't working and went in and they gave me a new one. So fast and easy!!

Had an issue with a printer I purchased the previous year went to the store not knowing what to expect..had the Geek Squad warranty ..left the store within 10 min with a new printer anf a gift card..EXCELLENT..service..couldn't believe the customer service..

I returned my item for some issues with the printer and they accepted and i got a replacement. Smooth process

My printer is not wanting to print and i contacted geek squad got an appointment asap .

The geek squad is very helpful to help me replace a messed up

All products i likes. which i bought before through online

I've used this on many occasions, it's a worthwhile investment. However, I can't help but feels that it's a bit wasteful. Many times a tech product is replaced rather than a repair attempted.

I have purchased several Geek Squad Product Replacement plans in the past. They have served me very well when a product has experienced mechanical failures due to manufacturing. I was able to return the item in exchange for a new one—or a different product, altogether.

It’s always good to keep your products insured. I haven’t had to fix anything yet but my hope is that the tech team will be good.