Customer Ratings & Reviews

I was very unsatisfied with the HP Envy printer I had bought at BEST BUY. My previous HP had worked well enough but broke as soon as it went off warranty. For some reason my Envy was not connecting with my wifi at all. I had called HP numerous times as well as Geek Squad, with no solid connection. So, after a year of reconnecting everytime I printed, I "traded it in" for an HP Office Jet Pro (HP finally figured out what was wrong) and because I had the product replacement warranty I paid nothing. Boy, was I lucky, the Pro was on sale and I got another replacement agreement!! I received $11 back. The problem was in the connection with the high power wifi and the cable company. Love these geeks. Greatest agreement ever.

they fixed or replaced any thing i had bought from them just one idem i had and i buy a lot of stuff from them and will buy more

Geek squad personnel are extremely knowledgeable and professional..fast response for technical issues

Excellent performance. Would definitely recommend. Has saved me hundreds of dollars in ink.

Great to have, would recommend. Best investment ever

I love Geek Squad. When I had problems with washer they were quick to get it repaired. I recommend getting it because you never know when you have any issues with your purchase.

I had taken this protection for a gaming mouse that's known to breakdown within few months. As expected, the mouse stopped working within few months of use & I took it to Best Buy. The Tech person checked the mouse whether if there was any physical abuse done. Once satisfied all was good, the tech team offered me a full 'refund' on the mouse that could be used on another product within Best Buy. Hence, I would suggest do a review of the product you wish to buy and then decide if you wish to purchase this services.... it's like paying for peace of mind. Hope this review helps. Thanks!!

Excellent service and professionalism great recommendations.

This is a must have something you really need it comes in very handy and highly worth the money and I will Renew it every time it’s about to run out anytime I have the opportunity for geek squad total protection for geek squad service I get it it’s something I think as I said it’s a must have and you really want to buy it comes in handy saves you money and it’s just something that if you don’t get your wish you did

Always purchase the extra warranty...........it never fails to break just after the original warranty expires!

10/10 recommend would buy again. Tell your friends

I haven’t had an issue they have not solved for me I always get warranty knowing that if it breaks I’ll get a replacement

Geek squad is always helpful, attentive and resourceful for all my tech needs. Definitely a must have subsription.

Have to send it in for any repairs. Major drawback!! Read your warranties limitation.

The printer prints photos great and the plus is the ink lasts awhile.

Great value and return for the cost of the policy! I highly recommend always getting Geek Squad Protection!

The color and speed are much better than the inkjet. However, ink is crazy expensive in comparison, and the paper curls, meaning I have to babysit the printer when printing more than one page, or it jams. I have mixed feelings, but I needed something better for printing labels.

I love geek squad they really help and you get product fixed Or replace if a any be fixed

I purchased a Four Year (4) Geek Squad maintenance agreement to protect my new CANON INKJET Printer. The agreement was low cost in my opinion, and I know I will be protected from breakdowns.

Love Geek Squad. I don't buy anything without it. The main reason I shop at Best Buy.