Customer Ratings & Reviews

I buy the extended warranty whenever I can. It is my experience that what can go wrong WILL. I find the value of this insurance brings me peace of mind to know I will get my dollar's worth! \ The professionalism of the Geek Squad staff, makes me rest assured that our electronics have a long life ahead of them to do all of our technology work.

The agents were incredibly supportive and informative. They were patient and provided useful resources for TV remote control. Also, their time was valuable and productive.

Everything "tech" is hit or miss nowadays. Our present situation does not appear to be resolving anytime soon. We will ALWAYS purchase the "4-year Geek Squad Product Replacement" service. So important today, especially for those on a fixed income.

Love if I have an issue, I don't have to take my computer and drop it off. They log on and clean it up. Plus getting a free 2 year warranty on every thing I buy has come in handy.

I made this TV purchased after My last Tv broke. I had it about 11 months and lost the picture. I had it fixed under the manufacture warranty. Less than a year later, I lost the picture again, and did not have any warranty on it. Cause me over $600.00 to get it fixed. Less then a year later, lost the picture again. I got a new tv with a 2 year warranty so that I will not go though this again.

Always get the warranty it's worth it get the warranty

Actually had to use this on my $6000 Samsung which was 3 years old. Main board failed and it was not replaceable. Best Buy replaced it at no charge with the current equivalent model

I don't always choose to add the extended service plan through Geek Squad. Feels like gambling with my money on every purchase that I do not insure in case of the unforeseen. The products I purchased was a 1 terabytes scan disk brand external hard drive. I'm glad that I picked up the Geek Squad protection plan in case of the unforeseen it's much better to pay to have it in case something was to happen because it's the only chance of recovering those 's priceless files and information if the hard drive was to Phil

Thank you your team is always helpful and professional

If you buy anything electronic from Best Buy and do not buy the Geek Squad protection you’re making a big mistake. Too many things can go wrong with electronics and the Geek Squad protection has your back.

Don't know why this is up for review for me, I have it on my printer but haven't needed it. I'm also pretty sure my dad or I can fix my stuff better than them but hey will save me the trouble, right? P

The geek squad service is a must when making purchases!!

I would definitely recommend Geek Squad service for printers or any items then allow to get these cloud services it's good for and also the price is just right from from my printer and I would I would recommend it I would get it again as well

Pros: Wireless. Wired when needed, which is not very often because of the ridiculously long battery life. Lightweight, but doesn't feel like it's not grounded. Smooth but tactile surface materials. Ultra-responsive in wireless or wired. Spectrum lighting and syncs with headset and keyboard. Great button layout with ambidextrous design. Even allows for "thumb" buttons on both sides if you can manage the extra buttons. Cons: Expensive, but to be honest, it's worth the money if it lasts like I expect.

The geek squad service/warranty is well worth it on many items. I added this coverage to a printer a few years back and the printer completely died a few months before the coverage was up. I made an appointment, took it in, they checked it out to make sure it was not working and gave me a gift card for my original purchase price right away. Great service and coverage in this case

This is my second go-round with the Geek Squad Program. Based on my experience, I can see renewing "til the end of my days"! They're always respectful and helpful without being condescending. If they can't help me, they are more than willing to send me up the line. I appreciate all their patience and their continuing support with ALL my questions and problems. On a side note, they're always fun to talk with and actually speak good English, allowing for little to no frustration on either of our parts.

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I Bought this laptop in 2018 and still using it running some "aggressive" games such as Modern Warfare, Destiny 2, Last of Us, and Overwatch, and I will say that they run just fine. However, since games have become more demanding over the past 2 years, laptops are trying so hard to keep up with them. I drop frames repeatedly, especially in Modern Warfare. But I will say this is a great laptop and would have given it 5 stars, but I did the math a while back ago adding all the parts up together, and I was surprised to see the price. Let's just say that it's not worth $2,000, but other than that, it's a solid laptop.

The epson eco tank is by far the most efficient printer i have ever used. I recommend this item to anyone who does a lot of printing.

Very good products, very pleased, will consider buying again