Customer Ratings & Reviews

I learned with almost my first product to purchase the Geek Squad guarantee. It has been a pleasure working with Best Buy. When things go wrong they have either replaced or repaired my item with no hassle and in short amount of time. Geek Squat is so reasonable I definitely advise everyone to get it along with their new purchase. It is really worth the price.

Never a problem on returning the products used, if there is anything wrong after months or years,best by doesn’t ask questions when return is made

The Geek Squad Service Product Replacement is a great deal, especially on higher priced electronic prices. If you have a problem with the product failing for covered reasons, you bring the product into Best Buy, and they will replace the product with the same product, similar quality product if the original one has been discontinued, or credit you the value for an exchange.

Loveeeeee These Nice Quality Battery Last Longer than usual, Effectively Communicates how much Battery Power Definitely didn’t Disappoint

I purchased the 2-Year Geek Squad Product Replacement a couple of times when purchasing a printer. I've had to use it twice with no hassle and great customer service. Printers can break down anytime especially if you use it often. It is definitely advantageous to purchase replacement warranty vs paying for a new printer.

No brainer go Geek Squad all the way for service !!

Best Buy took care of me when my printer stopped working and they replaced it with a newer model and I just paid the difference in the price. Bed buy ever!!!

I love geek squad… it’s always good to have to cover your expensive electronics.

Great plan. Affordable and easy to use. They offer a great coverage very convenient if u make a expensive purchase

Always have good pricing, service and delivery services.

The replacement program is amazing because it goes beyond the stores 14 day return policy but once you do one exchange you have to repay that fee if you want coverage on new item first time I bought it I thot it was good for two years oh no you can replace every x time but you have to pay that geek squad replacement price everytime if you want it for new item

I have not had to use the Geek Squad for this purchase. I am glad to have it in the event I should ever need it.

always great service! i have purchased many products since 2005. In 2008 i purchased 2 Samsung televisions and the geek squad delivered and installed them both in my home. I still today appreciate Best Buy and geek squad.

I would recommend the 4-year Geek Squad product replacement. It gives us all peace of mind. I am happy with my 4-year Geek Squad product replacement

I buy this warrantee for printers and have yet to have problems with the exchanges. Printers do not seem to last long for some reason, and I have used this service for the last 3 or 4 printers I have purchased. Usually for the difference between the reimbursement and the trade up price for a better printer.

Even if you are the most careful person in the world, chances are somehow something is going to screw up. Maybe it's something like a defective product, an idiotic family member doing something they are not suppose to do, or just a plain old fashion accident. With this service plan you'll at least be covered seven ways to Sunday and beyond for Two YEARS. It's one of the reasons why I always ask for a protection plan on everything I can at Best Buy.

I’ve had good experience with geek squad before. Hopefully I won’t need to use it, but glad it’s there just in case

This is really cool. Must buy protection plan. No questions asked and got immediate replacement for my product bought 2 yrs back

It's actually a good purchase. Although, pay attention to the return window of whatever item you purchase because you do not get money back for the time that has passed when exchanging or returning after return window.

changed wireless router to a new one ,have plaster walls n needed jump point into other rooms. he also reconnected current printer to be able to function on all features. unfortunate that printer has since gone awol so purchased new printer, existing would not print more than 1 page then get jammed now it won't scan its 4-5 years old