Customer Ratings & Reviews

Absolutely love my Geek Squad product relacement insurrence for my Epson printer. Best investment !!!

Actually having Geek Squad protection doesn't mean a lot to me. I purchased a computer and all the periperials that go along with an ASUS ROG game computer, over $4000. I wasn't sure how to update it to Windows 10 so they told me to bring it in. I had to go back home and bring them the power cord and show them how to plug it in. They had no power cord for it. days later they called to say they had finished and that evening I was on the line with Microsoft for 4 hours trying to fix what they had done. They may have worked wonders for many and Im sure they have but they just didn't for me. I love best buy, the employees, customer service, everyone. We're always treated so well there, Im just not a Geek Squad fan.

Excellent service they were very caring and professional. Great customer service. I recommend them to anyone buying from best buy

Geek Squad has always been it for me. I appreciate all the great customer support they have to offer.

Don't usually purchase but when I get my Ring cameras I don't pass up the low cost for protection you may have to use. Some NEWLY RELEASED tech items have issues unforeseen and this helps so much as well as easy online chat access. If not used - you don't lose out on a lot of money. The same goes for Apple phones, ipads and laptops - DON'T PASS UP ON PROTECTION. It may be more than this but apple products can range in the 1000s so 30 dollars is worth it. I think I only had to pay $10 each for each of my ring stickup cameras purchased. $20 isn't too much for peace of mind on outdoor cameras.

Nice piece of mind if you end up needing replacement down the road.

warranty cant live without it. peace of mind. Best Buy stands the test of time.

Decent price though a little expensive. Hopefully I won’t have to use it though if I do it covers it all.

Also best to get insurance when buying electronics & with Geek Squad by your side you know all will be well

Very knowledgable did not take them very long to remove old TV and replace it with the new one. Did all the setup connecting to satalite, antenna, internet and showed all features of new tv.

I purchased my printer from Best Buy because they had the longest warranty/replacement option of any retailer for this printer. In my experience, printers last around 2-3 years, so I am hoping to ensure a replacement if this trend continues.

Excellent and honest people, I had a computer that stopped working and the lady behind the counter at the geek squad took her time and really listened to my problem. I wanted to have it repaired but she said that it was so old it was beyond repair.

I was very unsatisfied with the HP Envy printer I had bought at BEST BUY. My previous HP had worked well enough but broke as soon as it went off warranty. For some reason my Envy was not connecting with my wifi at all. I had called HP numerous times as well as Geek Squad, with no solid connection. So, after a year of reconnecting everytime I printed, I "traded it in" for an HP Office Jet Pro (HP finally figured out what was wrong) and because I had the product replacement warranty I paid nothing. Boy, was I lucky, the Pro was on sale and I got another replacement agreement!! I received $11 back. The problem was in the connection with the high power wifi and the cable company. Love these geeks. Greatest agreement ever.

I purchased my Geek Squad service in 2019. The month I purchased it I received care for all forms of technology which ranged from portable devices to my vehicle. In addition, I have been a continuous learner which means I basically have never stopped attending academic institutions. With that said, I would fail without a working computer. I have lived in four (4) states since I purchased my plan. The care, consideration, and efficiency of service make purchasing this plan as a total, "no brainer". You'd have to be crazy not to get it.

I purchased this plan and very useful as my printer stopped working after 2 years of purchase and I took it to Best Buy store and they gave me refund for the purchase, this is awesome

The agents treated me with class and respect. Nothing but great things to say about their help.

This service is FANTASTIC! The reps are available 24/7 and truly know computers. They are patient, willing to help and teach and answer all questions, no matter how basic. If they don't feel that they can adequately solve my problem, they will escalate the situation to the next level tech person. They have helped me with my cell phone, my laptop, my desktop, my monitor, my printer. I have convinced several friends to sign up for this wonderful service. I understand that the yearly fee has doubled since I first joined and am happy that my renewal amount was the same this year as it was in the past.

Great to have in case of accidents… if you’re worried about broken TVs or computers or whatever you buy… make sure to have this safety net!

I feel good about having the 4-year Geek Squad Product Replacement service. I hope I don't have to use it though.

This plan is very well price for the product i purchased and i have used geek squad in the past and they do honor there warrenty.