Customer Ratings & Reviews

Very good service. No hassle. The replaced the product

This is the second time, that I am disappointed with the geek squad service. I went to the store, after speaking to a member from the geek squad to pick up my new computer. They did not inform me I had to sign up for a number to be serviced. I arrived and waiting around as my representative, ignored me too busy with another customer. It was late in the evening. Another customer walked in and after I had waited for approx. 30 mins on line, he took the customer that had just arrived before me because he had a number and I did not. This was very upsetting, I was not informed of this process and it was getting later. I had my child with me, she was restless, it was a school night, and I expected to have been serviced as I came in because I spoke with the representative, he did not say you will have to wait, or you should take a number so we can service you correctly. When I interupted him to ask him what was happening, he was even ruder than ignorning me. I was even more upset and cancelled my purchase.

I always buy geek squad it really pays for its self if you need it. If not it gives You peace of mind and yes I have had to use it

I purchased this protection, as I always do with my technology that I get at Best Buy. Had some trouble with the printer not connecting to the computer, and they said they could help. I would have to purchase a protection plan, and that mine didn't cover this. First time I have EVER had trouble with my Geek squad! They have always helped me in the past when my printer and computer were not connecting, and for some reason, this time they wouldn't.

I would not be without the Geek Squad. They protect my computer and I can go to them any time I want to get help. They are the best !!!

I love the TV we bought at best buy it's all in one Roku Tv with a warranty

I won’t go without a Geek Squad protection plan. It paid for itself the first time they fixed my PC.

Haven't had to use the Geek Squad, so I don't know.

its awesome to have geek squad. easily available and to reach out.

BestBuy replacement plan its the best insurance I have seen so far out all of the electronic company I have made purchase before

Havent needed warranty yet, but last one from century link didnt last a year. One year more of resting easy before warranty expires.

Nice and high quality. Thanks Best Buy

The Geek squad repaired my computer that contracted a virus in a short period of time. Great service!

Nice price, good value and piece of mind- dont have to worry

Nothing like a piece of mind. Stay worry free of any damage that might happen to ur device

I haven't needed to use this yet, and I hope we never need to.

I almost always buy the extra service plan and if I have a problem with my purchase it has always been taken care of to my satisfaction.

Life happens sometimes and the replacement plan is there to protect your investment

I had to replace the printer twice because the first two didn't work out.

I like javing an extended warramty on my printer since it gets used so extensively.