Customer Ratings & Reviews

They are always there when my wife and I need their help.

Most electronics and home appliances don't seem seem to last very long. I always try to buy the extended warranties to avoid a hassle in returning them and I am in and out of the store quickly. Wish things would last 2 to 3 years but I have the assurance of the extended Geek Squad product replacement plans for all my Best Buy purchases.

As I've mentioned in other reviews, Geek Squad replacement plans are the only way to have peace of mind. I do not generally buy "add-on" plans like this from other companies but Best Buy makes it so easy to "fix" the headache of having technology go bad that this is a MUST HAVE in my opinion. Get this, and have peace of mind.

I always purchase the service plan when I buy a printer. I have gone through quite a few printers over the last 5-6 years because I do a lot of printing and it has saved me quite a bit of money. When I do have to replace one I have never had a problem using this plan.

This covers regular wear. It's very easy to have items replaced with replacement coverage as long as you are aware of what is and is not covered. If the coverage doesn't say "ADH" or "accidental coverage" then it doesn't cover accidents like drops. But for something like a mouse or headphones, it is still great because if the performance quality goes down at all you can swap it out for a new one or a different item completely.

Geek squad is a nice perk, if something’s wrong they don’t mess around and waste your time. Any time I have had issues I’ve been able to exchange devices without any hassle. Definitely recommend!

I wanted to upgrade my computer from ROM to read and write ROM. Unfortunately my computer only took HP parts for my model. The agent gave me the info I needed and what HP would ask for. I have it ordered and will be taking it in to the Geek Squad for installation. I have been a customer/member of Geek Squad for about 9 years - great and helpful bunch of agents.

I don't usually purchase extended protection plans, but I think this is a really good value. My last TV lasted 2 months after the manufacturer's coverage ended...never again without extended coverage.

Best customer service are so kind and they resolve my problem very quickly

We were expecting some carry over on the Geek Squad warranty as the unit that went bad was only a few months old. Then we found out we had to purchase a whole new warranty on the new unit as the old one refunded our price on the bad unit. Would have been nice to have got a discount on the new unit for no longer than it had been in service. But as this was the only unit in the store we were told no discount was going to be given to us. Now that we understand the Geek Squad warranty more, we will ask a lot more questions before purchasing it again

SIGNED UP FOR A MEMBERSHIP TO HELP ME WITH MY SCANNING ISSUE WITH MY NEW HP PRINTER. THE GUY DID EVERYTHING I HAD ALREADY DONE AND I TOLD HIM THAT I NEEDED TO SCAN FROM MY HP APP. AFTER SITTING THERE FOR AN HOUR HE SAID OH YOU WILL NEED TO CONTACT HP. HE LOADED A SCAN OPTION ON MY COMPUTER WHICH I HAD BEFORE IT WORKED ONE TIME AND NOW WHEN I TRIED TWO DAYS LATER THAT DOESN'T WORK EITHER. I FEEL RIPPED OFF AND MY ISSUE WAS NEVER FIXED. NOW I CAN'T SCAN AND HAVE TO CALL HP IN THE END. I'D REALLY LIKE MY MONEY BACK AS THIS WAS A WASTE OF TIME AND MONEY.

I have never had to use them yet so that is a plus.

I love the replacement plans at Best Buy. I’ve been buying the replacement plans for probably the last five years and whenever there has been a problem there’s never a hassle they take care of you right away and if the item is not in stock you can always upgrade and get the next level item paying extra or just wait until the item comes in stock. It’s my MAIN reason I shop at Best Buy verses Fry’s or other places.

Bought the plan for my HP printer and glad I did. Printer went out after a few months...no issues with the new model so far.. Best buy staff replaced for new model with no complains or questions. Plan is high priced for some items like TV's and laptops but well priced for other items like this.

To have protection when you needed it is a must. I enjoy the seamless renewal process. Once it is set it will automatically renew each year. Another great feature is when you purchase additional electronic equipment. That equipment is also covered. There are other perks, discounts and incentives for the customer that make having this service a great bargain.

I’m very satisfied with this purchase! I have had no trouble with my new printer!

Looking forward to years of use for my product with knowing Geek squad is here to help me whenever I need them. Thank You! :)

Love that I can bring my products in to get fixed. A lot of products wouldn’t have been gotten had it not been for the repair service.

Love that I can bring my products in to get fixed. A lot of products wouldn’t have been gotten had it not been for the repair service.

This is a good thing to have. They replaced my dishwasher