Customer Ratings & Reviews

To have protection when you needed it is a must. I enjoy the seamless renewal process. Once it is set it will automatically renew each year. Another great feature is when you purchase additional electronic equipment. That equipment is also covered. There are other perks, discounts and incentives for the customer that make having this service a great bargain.

As I've mentioned in other reviews, Geek Squad replacement plans are the only way to have peace of mind. I do not generally buy "add-on" plans like this from other companies but Best Buy makes it so easy to "fix" the headache of having technology go bad that this is a MUST HAVE in my opinion. Get this, and have peace of mind.

Always get the warranty it's worth it get the warranty

I never have issues with assistance only during busy sales days and I don’t calll Monday or Friday unless have too so yes I buy helped me with saving thousands buying new computer once and yes use for my cell phones and iPad beats cell phones warranty you may feel little expensive but talk to them

always great service! i have purchased many products since 2005. In 2008 i purchased 2 Samsung televisions and the geek squad delivered and installed them both in my home. I still today appreciate Best Buy and geek squad.

Really, let's be honest; you would be foolish to purchase a product with this protection plan and not get the plan. The complete coverage of these plans almost assures that your product, for the specified time period, will be protected. Who doesn't want that peace of mind? Who really wants to try to get the manufacturer to own up to making a product that failed? (and wait for the process to go through if they actually do!)

We decided to give this service a try and we are glad we bought it. The computer we bought with the plan started having problems right away. I had to take it in several times, but the problem could not be fixed. Finally they offered me a new computer. We have take our other computers, laptops, tablets in for tune-up. Never were we charged for any of these.

As I've said before the protection plan gives you complete peace of mind if you need service have a question need replacement it's a phone call away or chat the Geek Squad or go to the store there always there to help i know they've helped me several times no matter how little or big

The main problem I have with the Geek Squad is that they are VERY short staffed. You have to wait what I consider a long time, before they come to your home. I talking 2 weeks. Right now, in the capital of NC - Raleigh - there is only 1 person geek squad that comes to your home and that's the reason for the long wait time. I can't imagine having a business and having to wait that long?!!!

An HP representative was in the store the day I went shopping. She guided my purchase and helpedme save money because i had purchased lots of ink from my broken one and wanted to be a le to use it. I invested in the Geek Squad because we are senior citizens and cannot diagnose or fix a problem.

Good printer. No issues so far. Using it from a month or so.

Thank you your team is always helpful and professional

The geek squad service is a must when making purchases!!

It's actually a good purchase. Although, pay attention to the return window of whatever item you purchase because you do not get money back for the time that has passed when exchanging or returning after return window.

The associate at the store recommended it’s a four-year protection plan no matter what happens to the printer. They will replace it with a new one definitely worth it.!

Very good products, very pleased, will consider buying again

At first, I did not think this would be worth the extra money and thought it was more of a sales thing. But since I have had it I have used it more than 6 times for my TV troubleshooting, Cell Phone, I had my Laptop tuned up and it saved me a lot of money. There were products that I purchased that included free shipping and hull away. It a great option very glad that I have it.

On my 3rd printer in 6 years. Tired of having to buy a new one because something on it failed. Spend extra to get the protection plan where if something happens within 4 years, it'll be fixed or replaced.

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I used this right before the geek squad plan expired and they simply put the credit on my account and I went and got a new case. For the case to cost $150 and them replace it without the blink of an eye it’s worth it. When you replace it out you can add another plan for the cost of the plan on the replacement case and cover yourself for another 2 years. Worth the money so don’t hesitate to get it.