Customer Ratings & Reviews

Joel has been responsive and helpful, with a very difficult situation with our remotes. He's called back as soon as he's able, and been very clear in his instructions. The problem we've had, I think, stems from the fact that the remote with our cable box seems to not work well in conjunction with a sound bar we purchased.

I always get the extended warranty on products I buy from BEST BUY. Number one, they are expensive. And two, they are hard to replace. It is simply insurance and whenever I can buy insurance for a high dollar item I get it because I don't want to have to buy it twice.

Let's see...4 year replacement if I am going to buy the product anyway and with the Geek Squad behind it? Yes and double yes. That should answer that one!

Best customer service are so kind and they resolve my problem very quickly

I love this. It mops as well as a swiffer wet jet. No a deep clean but perfect for in between your deepee mopping.

Bought this program with a low dollar inkjet printer. Have not used it yet, but it's good to know it's there in case I need it.

These are always a good investment. Something always seems to happen to electronics within 4 years

Purchased this when buying my new Macbook Pro. Price for 2 Year Plan was less than buying all required services a la carte. Geek Squad representative was very nice and helpful. He explained all services, keep me informed, and explain possible future services.

Always have good pricing, service and delivery services.

My my 5 year old iPad Air 2 needed a new battery. Geek Squad sent it in to Apple for replacement. I ended up receiving a brand new iPad of the same model. I restored the data and everything works great. Very satisfied.

The Geek Squad gave me directions on how to get my wireless printer set up and connected. They were very patient with me as I attempted to find "my other left."

We always buy Geek Squad coverage on large electronics or anything that has buttons.. It has been used.. Especially when my father purchased all new electronics after a tornado destroyed his home.. TV's, computer's, etc.. Always professional.. Even when its as simple as he has just pushed WAY to many buttons...

I have not yet had to test the waters with the 2-year GEEK SQUAD PRODUCT REPLACEMENT PLAN, but the fact that it's there has allowed me just enough confidence to continue trying to keep the HP OfficeJet Pro 8720 it is insuring, even though I've already gone through 2 in 2 weeks under the standard 15-day replacement program.

I have not had a chance to use this service yet but I have used Geek squad before and they were great!

No stress replacement of non working printer. Could not have been any easier. Best Buy customer service and replacement warranty are the best.

If you need them, don't call the store, because they will give you a 1-800 number to call. If they can't take care of it over the phone quickly they will want to send out a tech which will cost you $$$. Best thing to do is take it back to where you bought it and let them fix it or replace it in store. that way it costs you nothing. It is worth it to have the insurance and it doesn't cost much so always go ahead and get it.

Geek Squad was able to answer all of my questions and concerns. They were up front with the price of any repairs needed. I love the remote service when its just a software problem. I have been using it for years now & found it to be a godsend.

I have been a member for a long time and this is a must have. I can not tell you of all the time fustration not to mention money Geek Squard membership has saved me. I have antivarus and Web spyware protrction on all my devices but it just des not detect everything. There is also me, downloading stuff, need I sau more?

I never leave the store without my Best Buy Geek Squad Product Replacement coverage... and it has paid off HUGE for me! The peace of mind alone is worth it but actually receiving the benefit of a replacement or store credit, no questions asked, for a product that just didn't fit the bill is well worth it!! Just do it!!

Nice size mouse. I use with my laptop so move around alot with it. I enjoy this mouse and the cute style.