Customer Ratings & Reviews

I have only used this for my Dell Computer and they don't know how to install memory on a laptop that I bought from Best Buy less than a year and they told me it was too old. I am speaking of the Geek Squad in Washington, DC, Columbia Heights.

Replacement printer was effected almost immediately by a very customer-friendly agent.

BB's 2 year warranty allows a long term usefulness warranty in case something messes with your product, like windows 10 coming out and our previous printer choked on it, so just handed it over and got full credit towards a new one, how good is that?

It does what it promises, if my stuff breaks, they fix it or replace it. It is basically a rental cost, because when they say replace it, they usually mean give you the money back that you spent on it because the same product may not be available.

Never had to use it but peace of mind is paramount.

Geek squad service is good and easy to use. Quick service.

Best Buy Geek Squad and In store customer service continue to be the BEST,

My printer is not wanting to print and i contacted geek squad got an appointment asap .

My printer wasn't working and went in and they gave me a new one. So fast and easy!!

Geek Squad is the best at restoring your product. Get Geek Squad to repair your products.

Geek squad is always available to help with knowledge and advise.

Great plan to protect your items and tech from any problems.

Good KB, easy to use macros. Software looks for current games and sets up (some) color schemes. Currently playing Battlefield 1. when im in Gas, KB turns green, in fire, turns Red. Only the usable keys are lit while playing. Great KB response.

I get the replacement warranties for everything for my kids. My son has worn out many things before the end of the warranty. We take it in n they swap it out, very simple and they never give us a hard time. Definitely worth buying the warrenties.

I always get the product replacement for any items I buy. Best Buy will always honor it. Even if I feel I don't need it, I get it anyway. It is a very reasonable price and sometimes well needed. Good to invest in when you buy something.

They do exactly what they say they will do. But when they say replace, they really mean give you the money back, because when the stuff breaks down, they usually don't have the same product to replace it. So the geek squad is really a rental cost

The Geek Squad is AMAZING! They can help you in store or if I have a problem with my computer I can CALL and they can WALK ME thru it on the Phone! It is well worth the little bit of extra money!

I bought the extended 2 year warranty for an external blu-ray player mainly because I was going to convert a few hundred discs to digital. For only $9.99, it is a steal if you plan to use the product heavily as the plan protects against wear and tear.

Always nice to have for anything bought just in case in the future

I got this protection plan just in case, haven’t had to use it but I trust Best Buy and Geek Squad . Nice to know if I need it it is there with professionals to handle it