Customer Ratings & Reviews

You generally can’t go wrong with the protection plan! Most things that are made these do not stand the test of time, but if you add the plan then you can take it back when it dies out and get a new one.

I didn’t really trust protection/replacement plans like that until I started purchasing them from BestBuy. I have yet to have a complaint about their plans. Whether it’s a standard protection plan where they send the item out to be inspected and possibly repaired or their AMAZING REPLACEMENT PLANS, I have been completely satisfied every time. I don’t make big purchases and/or the occasional small purchase without a plan from BestBuy and I have the literal receipts to back that up. Lol

The Geek Squad employees were friendly and very helpful in assisting me. They were very knowledgeable and answered all of my questions. Great team!

Haven't used Geek Squad Protection yet with this printer, but have in the past. Always happy with their service.

I've not had any repair experience yet but having an account did help in returning an item past it's normal return date and getting store credit for the item.

It's great when i had issues with my product. I went to Geek Squad they have me a gift card for what I paid and i got another items plus some.

Very affordable and nice to have when things stop working or have an malfunctioning problem.

I have been shopping with Best Buy since 2008 and I really enjoy doing so the workers are very professional. and friendly they are always someone ready to attend to you when you walk onto the store. the best thing is asking about a product that is not in the store, but they always give you the options that they can order it online. BestBuy this is where I get all my printer, etc. I would tell friends that they are missing out shopping with BestBuy.

These guys are very helpful. They setup my complete system in my home and were able to assist online when I had issues with connecting to my home account.

Within an hour it was determined the problem was hardware.

I bought a new laptop at Best Buy (Iove it!) and was concerned about transferring everything from my old PC. So I purchased the Geek Squad package to have them do that for me. All appeared well . . . but then I found out I lost my email contacts and my printer drive was gone. PS - I was going to provide this in my Geek Squad feedback survey but it expired (after 14 days) before I got around to it (23 days - my bad)

What great about the Geek Squad replacement is the manufacturing typically provides a 1 year warranty BUT the Geek Squad replacement extends the “warranty” with their replacement program. Frankly, that’s the primary reason I purchase from Best Buy.

Protection plan is very easy to use and has zero hassle. Definitely worth it for items you are worried about breaking.

Ive had bad luck with flatscreen tvs everytime i purchased 1, at no fault of my own, after a few months, to a year , the tvs would just stop working, like the sound would go out or their would be no picture, just a black screen with volume or vice versa, the issue i was told after several times of wasting hundreds of dollars on these tvs, cause after a year or couple months, it shouldn't just stop working. The issue i was told was a part burnt out, i forget the names of the parts that blew out, but its a joke cause to get it fixed if I went that route ,it cost more then the darn tv. So obviously that doesn't make any sense to pay more then the cost of the tv, so id be s.o.L. and have to just buy a new 1, i wasnt dealing with that this time around, i got a new 50 inch and new 55 inch and I wasn't chancing it they blew out again after just a year's time, so it made sense to get the protection for 40 more bucks.

Very good image, excellent warm, they appeared to me in the middle of black lines. I have about 5 years with her. It is curved and I think it no longer works for you if you guarantee

On any product over say $25+ that you get that figure will need to last you a year or longer don't think twice about it pay the price for it & get worth every penny even if you never use it the peace of mind is. Have never had a single problem with the multiple various products I've had issues with over the years through Best Buy with returning that this covered. Always treated well & helped out great from gaming headsets, gaming mouse to my PC's if needed to be replaced or fixed. Have read plenty of bad reviews all over the place but often those ppl seemed to be rude & demanding. Just simply be patient explain the problem & treat who ever helps you nicely, have done this in the handful of times I had to compared to the many products I got that I never had to. Everytime I the issue was took care of & or fixed with little to no problem at all & may have just took a bit of time on my end. Not a single complaint yet & worth it.

Its nice to have a piece of mind knowing if some thing go's wrong no big deal. I hope I don't have to use it.

I love this plan for printers. I needed to have 2 printers replaced and this plan saved me money. The process was so easy for me. In and out with my new printer. I’ll always get it for my printers.

HP printer that I purchased in 03-2015 just stopped working one day 10-2016. I took it to Geek Squad HP & explained what the problem was. They took it in back, looked at it & told me it wasn't repairable. Luckily I had the 2-year replacement! No questions asked ~ right away refunded the full cost of the printer (less sales tax). Used that for a new printer & got the 2-year replacement again. It took less than a half hour ~ how's that for great service?

Fortunately we purchased the 4 year product replacement for an HP printer. The printer quit working. Best Buy simply gave us store credit to replace the printer. No hassle at all. Turned out to be a valuable purchase.