Customer Ratings & Reviews

So helpful with any questions and issues!! While I have not used the "product. replacement" portion, they have always been available for my many, many questions. I will definitely continue to be a Geek Squad customer!!

I like Best Buy Great Service Great Hospitality SIncerley Henry Mikhlin

Anytime i cant figure out whats wrong with my tech items geek squad gets it done

The Geek Squad Protection Plan is the best. It's better than some manufacturer warranties. I always buy the Geek squad protection because they will fix or replace your item no questions asked as long as you have the protection plan.

Great and will save moneg rather than buying a new one

We purchased this coverage for our new HP printer. For basically twenty dollars I do not see how you can go wrong. If we do not need it fine our printer is good, If we do need it it will be like getting a new printer free (well almost)!!!

I usually never purchase extra warranty coverage, but I do with all my big electronics. Let's face it, things go wrong with electronics, but Bestbuy has ALWAYS stood by its guarantee. I can't speak highly enough about this company.

When my old printer died after less than 2 years, my BestBuy rep suggested I purchase the Geek Squad product replacement policy. For only a few dollars, I don't need to worry about the same thing happening to me again. Money well spent!

There are not a lot of items that I would consider purchasing product protection for. But Best Buy has one that I always get for my electronics. The cost is great and they handle any issues without hesitation.

Good to have it for the “just in case” but I feel it’s all a gimmick. To get more money out of you. There should be a give your your money back after the 2years because you didn’t use it!

service okay. I had to make an appointment which I guess allowed me to jump to the front of the line once they found out I was waiting for my appoint time which had passed already since the line was long. might be a better idea to have someone or a sign in sheet to allow them to look at so they know if someone with an appointment is waiting for them already instead of waiting in line behind people and missing the appointment time because they are waiting in line to get helped. other then that once you get someone they are pretty helpful. of course some techs are more helpful and knowledgeable then others so it's kind of the luck of the draw. I also don't like the fact that they want to keep your item for 6 days and expect you to live without it. they don't offer loners and not sure if they understand but if the item is used for your business that becomes a problem. over all I don't think I'll be buying this service anymore and if my product breaks I'll have to hope it's within the time frame I can return it so I can just get a new one or return it all together.

This warranty gives you a piece of mind and for electronic items you need this.

The geek squad was and is always helpful. Always able to answer any questions and helpful taking the time to demonstrate and explains how to do it the right way

My experience with the Folks who dedicate themselves to being above and beyond the average call towards ‘Geek-hood’ has always been very positive! Sometimes they’re busy, but thats to be expected... Nice Job!

Great printer and did 4 year warranty because any issues and it’ll be covered.

Its worth every penny buying geek squak. I have used them for years and every time i run into a situation I feel at ease knowing I can get it replaced when something happens.

I purchase protection for almost every purchase at Best Buy. I have always been pleased with the great customer service and support. A definite must have add on for teens! Has saved me way more money than I have paid over the years!

Boy am I glad I had the two year replacement deal. My 6 month old HP fancy printer died after a power surge and BB/GS replaced it ASAP no questions asked. Whew!

I think this cost me about $17 for a 4 year replacement on an HP printer that was $99 and doesn't seem to be very high quality so I expect to have to use this

I bought this service plan for a new HP Printer. Best Buy stands by its service plan if it's necessary to use.