Customer Ratings & Reviews

I have only had to use the tech support service twice so far and both times, I received prompt, professional assistance.

I like that I get piece of mind with my new purchase

It defiantly worth buying for peace of mind. Also, todays products are made to last for a few years, by all means it's a very good idea to have Geek Squad on your side.

I purchased geek squad to cover a printer that I bought and it was the best money I've spent! I don't get geek squad for many things, but I always seem to have issues with printers, so I thought it would be a good idea. Had to use it the other day, super easy, in and out in five min. They even refunded me 100.00 in addition to replacing the printer because the price had dropped on it.

Very helpful. An excellent staff. Understood the problem and it was such an easy fix.

Ive had bad luck with flatscreen tvs everytime i purchased 1, at no fault of my own, after a few months, to a year , the tvs would just stop working, like the sound would go out or their would be no picture, just a black screen with volume or vice versa, the issue i was told after several times of wasting hundreds of dollars on these tvs, cause after a year or couple months, it shouldn't just stop working. The issue i was told was a part burnt out, i forget the names of the parts that blew out, but its a joke cause to get it fixed if I went that route ,it cost more then the darn tv. So obviously that doesn't make any sense to pay more then the cost of the tv, so id be s.o.L. and have to just buy a new 1, i wasnt dealing with that this time around, i got a new 50 inch and new 55 inch and I wasn't chancing it they blew out again after just a year's time, so it made sense to get the protection for 40 more bucks.

I really like the staff at the store. From the manager down to the cashiers everyone is so nice and polite and helpful. They’re very knowledgeable as well.

I purchased virus protect and Best buy Tech support was more than willing to help me download the protection in my computer, and told me I had up to three computers to use the protection on... Jay R

On any product over say $25+ that you get that figure will need to last you a year or longer don't think twice about it pay the price for it & get worth every penny even if you never use it the peace of mind is. Have never had a single problem with the multiple various products I've had issues with over the years through Best Buy with returning that this covered. Always treated well & helped out great from gaming headsets, gaming mouse to my PC's if needed to be replaced or fixed. Have read plenty of bad reviews all over the place but often those ppl seemed to be rude & demanding. Just simply be patient explain the problem & treat who ever helps you nicely, have done this in the handful of times I had to compared to the many products I got that I never had to. Everytime I the issue was took care of & or fixed with little to no problem at all & may have just took a bit of time on my end. Not a single complaint yet & worth it.

Nice to have this just in case. Good to know you can take it to them and they will do their best to fix it - if not it will be replaced.

I would suggest getting this for almost everything. I never used to buy warranties but after having to return printers and a scanner, I’m glad I did

The agents delivered and installed my fridge. Very smooth and quick installation!

Good thing to have on those expensive purchases as we all know they will go kaput just as the warranty is up.

The agents are really helpful. They took care of me fast and easy. The service was fast and helped me when i needed it the most.

I’ve had Geek Squad for years on all that I buy, they are awesome!! They follow through, thanks!!

This is at least my 4th K-cup machine in 10 years or so. By far my favorite. Has all the options I like with simple intuitive buttons. I can make a pot just as easily as I can make a cup. I wouldn't bother with this review except that I actually shopped all Keurig options at every store that carries them for well over a year because my now deceased machine started having the LCD screen bug out with increasing frequency. Since you could still operate the machine by touching the right parts of the screen (because we had it memorized), this indicates that the microcontroler uses GPIOs for the display that still work which indicates that the memory in the microcontroller itself is failing. Sure enough, about 2 months ago, it finally started mixing up motor controls and making a mess. This model was one of only two available at my local Best Buy the next day (after previously selling out over Christmas) and I couldn't be happier, though it makes all my previous shopping and research seem pointless. This was the obvious choice but I didn't know it until I used it. Highly recommend.

HP printer that I purchased in 03-2015 just stopped working one day 10-2016. I took it to Geek Squad HP & explained what the problem was. They took it in back, looked at it & told me it wasn't repairable. Luckily I had the 2-year replacement! No questions asked ~ right away refunded the full cost of the printer (less sales tax). Used that for a new printer & got the 2-year replacement again. It took less than a half hour ~ how's that for great service?

This couldn't have gone smoother. Walked in (even a little late). They looked at my printer (literally, just looked at it) and asked if I wanted a replacement or refund. Got the replacement. Awesome service! Thanks!

I purchased the 4 year extended warranty for my new printer for $20. That is $5 a year. Dirt cheap..... If anything happens to this, I can exchange it, or maybe fix it for nothing! Win, win!

This guarantee and protection for your purchases, at an excellent price