Customer Ratings & Reviews

Great lovely service never had a problem with replacements or troubleshooting best customer service I've ever experienced

We have utilized this service enough to make it worth the investment. If you have computers and often have unresolved issues, Geek squad is worth your $$$.

Hopefully I never have to use it but I'm happy to have if I do!

Hopefully I never have to use but I'm happy to have it if I do!

Worth the purchase. Great service when needed. Used for several products purchased at Best Buy. Geek Desk help in store very friendly and effective.

...perhaps one day I'll find out if the two year geek squad product replacement product is truly worth it, for now I haven't had anything fail on me.

Not much to say it’s warranty and I get entered into a drawing to write a review.

Another five star rating on something I will probably never use. You can tell I have no life, so I respond to surveys that are totally useless.

Gives me peace of mind I have four years of support if I need it for a fair price.

I was a bit taken back by the price of the protection but was super happy when my daughter broke it and I had protection so I was able to take it in and not pay a dollar extra to have it replaced

Good protection plan especially for the price! I always pay for the protection plan when I buy any appliance or electronics!

I can’t say it enough for the price the 2 year replacement is amazing. I’ve never been a fan of paying for additional coverage but for total replacement at this price can’t go wrong.

I have used this program multiple times and it is well worth it in my opinion. I have had items replaced on more than one occasion. The process is simple and painless. Well worth a few bucks.

Was told wrong information when purchasing phone screen protector and phone protector

Just bought my new printer so I haven’t had to use the Geek Squad!

The squad at my Cary crossroads location always provides great customer service whenever I come in for service or general questions about products purchased

This was money well spent. I hope I don't need it, but if I do its there

Haven't had to use it yet but for the price I thought it was a great option to have a backup. I purchased it when I bought my HP printer.

Warranty is a great one to have on the headset. It's a Comfort to know that is something happens I just have to exchange it and it would be covered

A headset I purchased stopped working and people couldn't hear me. I brought it in and the customer service rep exchanged it for a new one. I was also able to get the protection on the new headset.