Customer Ratings & Reviews

i always get protection plans to cover my products. It makes me feel at ease to know I have the back up. Geek Squad always comes through

Highly recommend getting Geek Squad coverage on all your electronics. Fast, friendly service.

Great customer service, My printer wasn’t working right. I brought it back after 2 weeks, I originally bought it on sale $80 off, when I came back to exchange it, it was $130 off and they gave me the difference back. As well as kept the 4 year warranty.

warranty cant live without it. peace of mind. Best Buy stands the test of time.

Got this as a peace of mind. Haven't used them yet because there hasn't been any problems with the product I bought, but I know I'm in good hands.

Due to the Pandemic, I had to purchase equipment to support a second location to virtually work from. I have had a lot of experience with all-in-one systems lasting for years. I purchased an all-in-one printer from Best Buy and reluctantly purchased their Geek Squad replacement agreement because it seemed like it would not be used. The all-in-one failed after 5 months and when I returned it to Best Buy, the Geek Squad immediately issued me a pro-rated value towards the purchase of a new printer. Because of this experience, I quickly stepped up and added Geek Squad Replacement to the new system.

I HAVE NEVER EVER, EVER NEVER BEEN DISAPPOINTED BY A SINGLE BEST BY SALESPERSON, MANAGER, OR EMPLOYER OF ANY LEVEL WHEN I HAVE NEEDED TO RETURN A PRODUCT OR PIECE OF EQUIPMENT THAT NEEDED TO BE RETURNED WHILE STILL UNDER MY EXTRA PURCHASE WARRANTY OR MANUFACTORS WARRANTY ... IT ANY PRODUCT THAT I EVER PURCHASED STOPPED PERFORMING BEFORE SAID WARRANTY EXPIRATION DATE ... BEST BUY ACCOMODATED MY NEED TO HAVE THAT PIECE OF EQUIPMENT OR PRODUCRT, WITHOUT HASSLE OF ANY KIND ... BEST BUY TREATS ITS CUSTOMERS THEY WAY THEY OR ONE OF THEIR FAMILY MEMBERS WOULD LIKE TO BE TREATED.

I purchased the geek squad replacement plan for a printer which has received much use for mainly photo printing. The printer has served me well although there have been some occasions where I've run into some issues. The first was related to an ink system failure which was replaced on the spot. The second was related to the printer no longer producing black ink. While a replacement was not immediately available for the second incident, I received a reimbursement of the purchase price. Both experiences were hassle free. In the future I plan to use the funds towards a compact photo printer such as the Canon Selphy and a portable document scanner.

The Geek Squad Product Replacement plan has literally saved my business from shutting down. With out it I would not have been able to replace my printer and keep moving forward.

I buy my electronics from Best Buy because of the good prices and the selection of products. And as important as those things are most important is the replacement protection. I get this on anything I buy because its just the easy button. I something fails (and we all know this happens with PCs and other electronics) I just pop on over to Best Buy and they give me a replacement. The Best buy policy on product replacement is better than any other place you can buy electronics. Have used it several times. Worth the money just get it.

Geek squad has always been a good deal. Anytime I have any problems they always take care of me.

Had a problem with a printer covered under the Geek Squad agreement. Took it in and exchanged for a new printer. Money well spent!

Have been purchasing computers, printers, and appliances from Best Buy since we moved to AZ in 2013. The Geek Squad program has been so helpful, and the return policy has really come in handy. Have not found anything else like it.

Haven’t had to use it yet, but I’ve heard many great things

The agents treated me with class and respect. Nothing but great things to say about their help.

Reason I like to purchase things from Best Buy because the Geek Squad anytime I purchase something I go there and ask if it's coming or over them or do I have to send it out they give me straight answer and I like that I had to deal with the Geek Squad instead of sending it out in mail and waiting weeks or months to get a response

The customer service rep Dani at the Lancaster, PA store was extremely helpful. I had a warranty on my old printer and was able to get new for no charge. She helped me through all the steps I needed to take. I did purchase a warranty for the new printer.

so glad you have extended warranty available. Thank you. Never know when it will be needed in the long run.

The reason i buy form best buy, Is the Tech back up.

It’s very nice.it’s awesome work.i love so much.cool