Customer Ratings & Reviews

Like always a good product especially if it's being purchased with a product that can break easily withing the time it will be used. Especially printers from HP which usually have ink carriage jams every year or so! All you got to do is bring it back and they replace the printer and let you rebuy a new warranty for the replacement. ~$20 a year is better than ~$200-400.

I have my fridge repaired and I didn’t even buy it from you guys. They did such an awesome job and saved me a fortune. I will definitely be using them again. So I decided to get the plan.

I have purchased protection for a few different purchases. When I needed protection it was easy to get repairs, replacements or a refund. I was surprised at how easy it was when needed. I purchased 4 cameras, a dc player and several sets of speakers. They replaced one camera and refunded the full price of a different camera. I used that for an upgrade and purchased protection on that too. For smaller items, I might choose to not buy the protection.

I generally shop at a specific Best Buy store and have found that each Store Manager establishes a Customer Service culture. I have never had any issues with getting what I was told was in the service plan at my preferred store. However, I didn't have the same experience at another store whose management and employee's customer service reluctantly or didn't want to honor the terms of the agreement or Best Buy's policies. When I called Best Buy's National Customer Service a representative advised me that Managers exercise their own discretion on defective items, returns, etc.

I always buy the protection plans. Best Buy makes it easy by either swapping the device out in store or sending it to their service center. On large items (appliances and TVs) they will often come to your home and either fix or replace the item.

answered my questions well in ways I understood and

The product replacement plan covered the initial purchase price of my son’s broken headphones. I had to pay the price difference for the replacement headphones because the price increased. Keep in mind, once you use the 2-Year Geek Squad Product Replacement Plan, you have to purchase a new plan for the replacement item.

The agent listened to my concern with of the products bought at Best Buy and solved my problem in a short time and I walked away as a happy customer and will rocommend Best Buy to others.

Haven't had to use it but good to know it's there. Bought for my printer.

Great geek squad. Excellent at their job. They know exactly what they are doing. No complaints what so ever.

Don't normally purchase extended warranties, but decided to on this one due to itsmultinfunction capabilities

I would highly recommend getting the Geek Squad Product Replacement, I had purchased a Deskjet Pro when I had to replace it with a new printer, I was able to use my replacement product and updated the printer to a better printer and then purchased a 4 yr Geek Squad Product Replacement and feel quite please that if anything goes wrong with this printer, I will be covered for a new printer. Great support from Geek Squad!

Good to know my stuff is insured. Now I can relax knowing my stuff will be covered.

I had a good productive meeting with a Geek Squad person who is very helpful and informative about the security issues in my laptop and iPhone. Everything was good with no issues from unknown sources against my laptop and iPhone.

Geek Squad is the best never had a problem getting service!

Love the warranties Best Buy provides. I get them on all items I but

Great everything was amazing and works good. Great

Good thing that I have this.i not afraid to use because I have warranty

Excellent purchase. Wonderful peace of mind knowing that I'm protected.

I love my new nespresso machine much better than my coffee machine. It’s very user friendly, with tons of versatility. I will be using it for years to come and I have already recommended it to friends and family who also enjoyed using it.