Customer Ratings & Reviews

I purchase frequently from Best Buy. Sometimes I purchase the Geek Squad protection, sometimes I don't. Sometimes I have to use the service and sometimes I don't. I guesstimate how long I plan to own the device and if I'd rather save my money now and get something different should the device have issues. No right or wrong choice. Life's a gamble anyhow.

It's actually a good purchase. Although, pay attention to the return window of whatever item you purchase because you do not get money back for the time that has passed when exchanging or returning after return window.

I am so happy that I purchase this extended warranty through the store, and it was very affordable. It is definitely worth getting the warranty with certain types of products, and in my case it was my Canon printer. For some reason, I have the worst of luck with buying printers and then shortly thereafter, they malfunction... So this was the best solution I can think of to protect my investment. Very happy!

I usually don't buy insurance. I figure the product will last that long and usually does. But, my brother had bought the original product guarantee and needed it on a Samsung 3 terabyte remote hard drive. We could not get that product to work on 3 computers so took it back. The guys at BB were great about it- no hassels. Replaced the unit with a Western Digital 4 t unit and that one worked great. Probably won't need the guarantee!

I would recommend the 4-year Geek Squad product replacement. It gives us all peace of mind. I am happy with my 4-year Geek Squad product replacement

I have not had to use the Geek Squad for this purchase. I am glad to have it in the event I should ever need it.

Didn't need to use the replacement. Did need Geek Squad help and they gladly helped me find the answers to my questions and were very helpful. If I hadn't purchased this then I could have been charged. I am not suggesting you need to purchase this on all products. I sure don't, but some things it is crazy not to purchase this extra warranty.

This is really cool. Must buy protection plan. No questions asked and got immediate replacement for my product bought 2 yrs back

I’ve had good experience with geek squad before. Hopefully I won’t need to use it, but glad it’s there just in case

Fairly painless, except they never seem to have the same model in stock so i always end up upgrading. Of course its better than laying out full price every couple years.

And it’s worth it if you’re worried about accidental spills or dropping it or some thing but if you’re not because you’re careful you’re an adult then the regular warranty probably works but I always get the geek squad because my house is a grandkids break everything house. But make sure it includes the accident coverage some of the geek squad warranties don’t.

I have always purchased this protection on items I purchase from Best Buy (about 20 years ago). I have purchased anything and everything electronic for the house. From Refigerator to iPads and everything in between. Whenever I’ve had to use the protection plan it has been no problem. I would continue to purchase these protections.

I purchased this due to my last Epson printer not working after 3 years. If I had purchased this back then for $35, I wouldn't have to buy a new one for $200.

It came in handy when I had a keyboard that didn't work after one month. It is a great investment for protection against products that fail to work after the manufacturers warranty expires.

This covers regular wear. It's very easy to have items replaced with replacement coverage as long as you are aware of what is and is not covered. If the coverage doesn't say "ADH" or "accidental coverage" then it doesn't cover accidents like drops. But for something like a mouse or headphones, it is still great because if the performance quality goes down at all you can swap it out for a new one or a different item completely.

I love geek squad… it’s always good to have to cover your expensive electronics.

I always get Geek Squad protection plans when buying tech from Best Buy. I’ve found they’re a lot faster at getting a replacement in my hands, versus other protection plans. Furthermore, I like the peace-of-kind knowing my purchase is protected against defects. I’ve never had an issue utilizing the plan. A must buy for those expensive tech purchases.

Have not had to use but I am confident that Best Buy will take care of me if I have any issues with the printer

Staff at the Geek Squad are always ready and willing to help with even the most challenging tasks ive asked of them. I feel seen and heard when they are needed.

As I've said before the protection plan gives you complete peace of mind if you need service have a question need replacement it's a phone call away or chat the Geek Squad or go to the store there always there to help i know they've helped me several times no matter how little or big