Customer Ratings & Reviews

Geek Squad Product Replacement is just simply a NO BRAINER for any Best Buy product that will have regular use or has a “price point” that you want to yourself from having to spend again during the time it’s protected! Biggest thing you have to do...is not do anything malicious to the product...and it’s protected!

Great service and experience in purchasing item. My geek squad is the stuff that dreams are made of. They know their stuff and are no BS. It gave me a warm and fuzzy feeling inside.

I had to wait a long time to speak to an agent which caused me to forget a couple important questions; but I don't mind calling back because I was so pleased with how profesional they were on the phone. I hope I can use my rewards points in time for purchase!

Although I have not need to use Geek Squad for my newest printer purchase, the price was right to cover the printer. I have had to call them 3 times for my lap top and each time they have been really helpful and I really like the way they understand I am not technologically minded and explain all the different steps so that I can understand. Well worth the extra few dollars for peace of mind.

So far it’s been good. I haven’t had to use the warranty yet, but it’s there if I need it.

Luckily, I haven't had to use this extended warranty, but it provides peace if mind knowing that if something does go wrong, I'm covered!

Geek Squad definitely has room for improvement both in customer service and skill set. Have always managed to get me issue resolved but not timely. Geek Squad team members need mentoring by senior staff for customer service and improving skills. Computer based training should be implemented and be mandatory for the entire Squad team. The CBT must have a test at the end of each section to that senior staff can measure skill improvement. I would recommend to a friend hoping the above recommendation will be implemented.

I love that Best Buy has Geek Squad, and that Geek Squad offers extended warranties! This give me peace of mind knowing should anything go wrong all I have to do is reach out to Geek Squad and they will come out and fix or replace the issue/product.

Must buy when purchasing expensive items incase of a malfunction or mishap geek squad is there to help you.

Works great and love the warranty they offer. No questions asked.

The Best Buy Warranties are the BEST! I purchased this particular warranty to protect my Canon printer. I almost always purchase their warranties on televisions, printers, and vacuums.

Fortunately, we have not had to use the geek squad service on our new HP printer. It's good to know we have it, just in case.

My agent assisted me in everything i needed set up. Fast courteous and professional! Love the Geek Squad!

Fixed my printer when it was having ink issues, now has now problems!

Great service should buy geek squad buying any merchandise never know is worth the money thank you for having

Purchasing geek squad coverage provides a great piece of mind. Knowing someone will be there to assist in the even of an accident is great to depend on when you have small children around. Anything can happen at any given moment and you want to have Geek Squad there to repair or replace should the time arise.

Worked for us. We purchased an expensive extended warranty for our overpriced printer. The printer died during the warranty period and the warranty guarantee was honored by Best Buy. We got a free replacement. The extended warranty was expensive, because the produce was costly.

The geek squad is the ONLY reliable place to go for repairs in Athens. Straightforward and excellent service

I bought a Brother laser printer for my son to use at school. I've been buying Brother printers for 20+ years with no problems. I decided to purchase the protection plan for $9.95. Believe it or not, the printer failed early and BestBuy replaced the printer with no haggling. That's a nice attitude in today's retail market.

You don't want to go home without this protection. The service is great and they will take excellent care of you if you have a problem with your product. I have purchased this for several other products and the one or two times I have had to use it saved me a lot of frustration and money.