Customer Ratings & Reviews

I had purchased this printer due to an employee telling me it would fit my Apple computer so I can print my homework but it was the wrong printer. Check it's compatible to your computer before purchasing it.

This is great to have but its not super intuitive what all they cover. I wish there was more info up front about the value of having this and what all is offered

Agents have a different opinion on interpretation of the legalsplanin yet they are loyal to the company

I called when the TV broke, Geek squad sent a 3rd party contractor out to take a look. About a week later I received notice that they will be replacing the unit.

Bought this to cover the head phones. Was told it covers everything even accidental breakage. Son sat on head Phones and broke the Head strap. Best Buy and Geek Squad both refused to repair or replace them.

Printer does not stay connected to the laptop or internet. I've had it for about a year and now it's printing without the words on the paper

did not get a replacement. read the fine print. probably a good deal if you chart it out l.

This product replacement offered by Best Buy should prove useful given the fact the product I purchased will most likely be discontinued in the near future for reasons attributed to flaws in manufacturing

When getting the protection plan, its almost a gamble as to whether or not you will use it. As of today, I have never had to make a claim with geek squad so I am unfamiliar with the process.

The printer I purchased had a faulty print head. When I purchased the item, I was told "if they can't fix it, they'll replace it". Didn't even try to fix it. Was less than 3 months into a 4 year replacement plan and now it's void. Would have thought a brand new printer would have been covered under manufacture's warranty at least.

I kept having wireless issues.......contacting frequently to get the printer to not hsave printer errors.

Hopefully will not need to use ##################################

So I got this to cover and iPad case and keyboard combo. And so worth it cuz I already used it to replace the keyboard when it stopped working after a few months

I haven't used this one yet, but my past experiences have been difficult. That's pretty standard for these types of plans.

Its ok, it just eats up so much ink. I wish I got a different brand or even a laser printer. for the price, you get what you paid for.

Bought this service for my laptop when I went to get the battery replaced was quoted 3 weeks.... I am not sure where they are getting these batteries from but I would have to assume somebody is sending it by foot and boat from china in order to get it here. Not sure why they can't order the new battery to the store and just have me pick it up or bring my laptop in. I need my PC for work.

I called up geek squad after buying the geek squad product replacement service stating that my printer is not working. Guy is asking another 99 dollars to look at it. Why would you buy this support :4-Year Geek Squad Product Replacement for nothing? I would not buy any thing from best buy geek squad again.

They kept you on line for a while, just to be cut off after initiate a conversation and never call you back. Quite rude few or at least they do not seem interest in helping.

It will not connect to internet. I have to plug in to my laptop to print.

Not worth it. I already do a review on this. And not happy. Best Buy and geek squad need to do better