Customer Ratings & Reviews

One of the best decisions we have ever made With printer luck we have

Buy something else. I bought this hoping it would do everything I needed. I have an HP laptop, so I figured it would work best to get a HP printer. Was I wrong. lf you want to print and scan, well that requires two different pieces of software that can't be installed at the same time, so you can print OR scan. Not both. And it doesn't copy multiple pages very well, always jamming. So I have a single sheet copy machine. What a waste.

Great cover program for things that break, but does not cover stolen. It is about the same cost to insure your item under your home owners or renters insurance and they cover theft.

I had repair work done on this printer 4/14/21 and i purchased it 1/15/21. it didn't make it one year from the date of purchased. On top of this i missed the date on 2 best buy rewards and was told they would not be re-issued. I spent alot of money from best buy through the years and to miss the date and not be given or re-issued any reward dollars is totally wrong. I AM cutting up my best buy card because it doesn't do any special benefits to me ... a word to the wise....use you other major credit cards that earn you money back WITHOUT AN EXPIRATION DATE1

We had an HP printer for 13 months and had numerous issues. The printer regularly would not print. Had to unplug & replug it in to reboot before it would print again. this was happening too frequently. Our Total Tech guy thought there was an internal hardware issue so it was returned for a full credit.

Geek squad is alway the best thing to get so once it break .. they are there to fix.

There's nothing really then can do that you cant do yourself by googling. But if you do that feel like fixing your own stuff they're a good alternative. Pricey though.

It was suggested I buy this by the sells man. I hope this is a purchase that doesn't need to be used. I have bought warranties from Best Buy before and got great service with it.

I purchased this all-in-one printer to work from home due to the Covid-19 virus. The document feeder does not work. Using the scanner/document feed was the whole reason I purchased this printer. I have another printer available, but needed the scan functionality. Will be attempting to return. If you need a scanner with document feed, do not purchase this all-in-one.

Haven't used, and dont know. I will see and then edit this

Have not used them so no reviews as of use yet sorry

Have not had to use it yet. So can not comment on it

As I explained in the review of our new remote, it is not reliable. does this product replacement form mean I can get another one?

It worthy to have it but when you use it it expires, which is doesn’t make sense

I purchased this printer and insurance, and the printer is no longer working. Someone from the geek squad came to my home and said that they can’t fix it. Under this insurance plan they are to replace this with a new one. After a week of calling and waiting for call backs, still haven’t received answer!

Not worth getting the extended warrantly unless it is broke I guess. Geek only helps if you have a contract with them

I purchased it. After my enjoyment of having a "white glove" delivery for my Xfinity chair still sitting in my living room in the box, I can't guarantee anything from them anymore, have o idea as to what happened to them. But I'm thinking the BX might be a safer place to do business.

I really haven’t used their services yet. So let’s see what happens when I do have to use them. Stay tuned.

I purchased this warranty but ended up cancelling it. Printer was half the cost so wasnt worth it for me

If you're buying something for a kid, or something that you don't want to have to buy again if it breaks: then protect yo stuff. Get the protection plan.