Customer Ratings & Reviews

I like geek squad and the replacement plans they have. wish the price would come down.

I'm giving it an average score because I never had to use them with the printer.

Havent had the need too use it yet so couldnt really give review

Call Best Buy online don’t know if they can do it exchange and they no have system to do all processing only

Whenever you need to make use of your warranty there is always something that the customer was not aware of and you ended not being able to use your warranty

There alright but they don't know everything .................................

My computer keeps getting hacked. Geek squad is good for things like that

Get the protection for your new electronics you won't regret it..

Protection plan for later issues. You never know when electronics will go.

Found the wording of what was covered by this to be rather suspect. I thought most problems would be covered, but when I encountered a problem with outdated drivers and requested assistance I was told told the policy only covered a "total replacement" if the machine basically "blew up". I got no help whatsoever with a product "problem" unless the machine just stopped working entirely. Maybe my fault for not reading the tiny (not small) print. Definitely bad waste of money!

We thought pricing for product replacement was average. We have not used yet.

Bought this is a safety. But it doesn’t cover accidental damage

I got the 2 year service if it had a problem they service it or replace it

Decent plan for devices from BBY. They model prices based on cost of device.

Haven't needed it yet but for 2 years with replacement, it's a great value.

I haven't had any product break yet so for now they are doing neutral

part of a package deal on a new printer. Have had no reason to use.

I JUST HOPE THE PRINTER BREAKS BEFORE THE TWO YEAR WARRENTY EXPIRES

Worst printer I've ever purchased. This PRINTER requires an internet connection, data gathering permission and access to all files and folders on the the computer before it will print.

Geek Squads' Customer Service team? Useless. Barely used microwave, little over two months old caught fire and no one will assist. Multiple names documented and no one knows what to do with an appliance that catches fire.