Customer Ratings & Reviews

Great service. They respond right away. I buy products knowing that they are covered in case anything should go wrong.

Geek squad protection gives you piece of mind that Best Buy stands by the products they sell

It's such a shame that you have to buy insurance every time you buy a new product for fear of getting a lemon. Products should meet the manufacturer's life expectancy. But Geek Squad Protection is so affordable BB makes it hard not to insure a new product.

HP printer has great printing quality and easy to use monitor for the options. Happy it includes the fax option for those rare but important fax requests. Scanning is quick and easy also. Definitely recommend.

I love best buy's warranty, it works great. I recommend getting it, it will help in the long run

Bought this protection for a printer. Within a year the printer's printing quality became horrible. I brought the printer back to the store and it was hassle free replacement of a new printer.

GSP the way too go if a problem arise no worries save the email receipt or paper copy Best Buy does the rest nice treatment of after sale service no buyers remorse like many companies do nowadays to get out of keeping you happy we need loyalty and great service before and especially after the sale respect Best Buy you guys alsways have what I need want and didn’t even know I neede etc

I recently had to replace my controller that came with my PS4 since it was starting to show it’s age. With Geek Squad Protection it was easy to get a replacement and it didn’t take long either. I get insurance on everything because peace of mind is important to me and Geek Squad Protection is absolutely worth it!

Had an issue with one of the channels of my amplifier form my subwoofer, was able to get it exchanged out in the store the same day. Definitely worth it. I know Logitech would have taken care of me too but it would have taken time. I'll definitely pay the little extra to save the time and effort (especially the waiting and shipping). Thanks best buy

Great customer service!!they are very friendly and know what they Sale

I always make sure I get protection on all my products because Best Buy always comes through with the plans. No matter how long you’ve have the product during its most usable lifespan which is honestly about 2 1/2 years depending on item, Best Buy is great with taking things off your hands and fixing them or replacing them!

Great customer service, it's nice to have the peace of mind knowing if my product has any issues the Geek Squad is only a phone call away.

I'm not sure how the replacement plan works, but I think that it works the way that I used it. I had bought the older version of this headset, the Logitech G230. I had a two year Geek Squad plan on it, and I went to go get it fixed/replaced at the Geek Squad center at my local BestBuy, they said they couldn't replace it, but since the wire was worn out my insurance on it could have it so I could be refunded. I got all the money on a BestBuy Store Credit card. I used the money to buy the newer version, the Logitech G430. I think I'm satisfied. :)

Unfortunately, we have had to use the product replacement a couple of times. We were very impressed with how easy it was each time. We were prepared for a battle when doing the first return but were pleasantly surprised when the return/exchange went very peacefully. Thanks!

They help out they are so dependable if you need assistance they get to the source of the problem

Havent had to use for this product, but have always purchased. Easy to use and money or replacement comes fast.

So glad I got the geek squad replacement plan. I rather have them just replace it than try to fix it. I returned a printer and got store credit because I really did not want to keep the product I bought. and HP compact printer. However, sometimes I think the geek-squad protection could be more on the expensive side, but for the product, I bought, definitely worth it.

Always make sure you are covered for the worst case scenario. Having a piece of mind is worth every penny. Reasonably priced for the duration is a no brainer for anyone planning on using an electronic device and getting their money's worth out of it...

I haven't had to use this service but feel it was good choice.

Geek Squad is a value for your products you buy. Technology now cost you a penny plus. With this Computer Gaming Model this plan can save you Lots of money. Have used the warranty a couple of times vs having to pay FULL price for a new one.