Customer Ratings & Reviews

I left squats. They’re the best and can take your stuff. It’s in case get damage.

Have not had to use this Geek Squad service on the printer as of now.

The product replacement is an absolute must have for all parents who buy gaming or electronic products! I've had to use it several times to replace headphones, gaming remotes, etc. I feel absolutely relieved that when something stops working that I can bring it back with no problems, and not pay full price for another one.

Protection plans are always a Bonus. I would never purchase a higher priced item without receiving a protection plan.

Will always recommend the replacement plan. The ease of getting a new product if something happens is next to none.

Thank god I got Geek Squad protection, saved me over $200 in replacement, which covered the GS cost itself. I'll always get it with important appliances.

I always get the protection plan and so should you! A wise investment for sure. The times I have needed to use them I have always been treated fairly and made whole each time.

Purchased this plan for my PS5 headset - they always break within warranty so I get a discount on replacement!

The one time I had to use this, I'm happy to say my product was replaced right off—so it works as it says on the tin!

We have not yet used our Geek Squad product replacement protection on our new HP Inkjet Printer. We were happy to buy our new printer at Best Buy and receive this extra protection. We can bring in our printer to our local store if we need to do so.

I usually do the repairs myself if its a computer but like many printers some can be a bit temperamental an when it being used for a small business, its best not to have to worry about replacing it if something goes wrong, geek squad customer service will help making the replacement/repair process as painless as possible.

In the past, Best Buy’s Geek Squad has helped me in many ways. They repaired a computer for me when I was ready to discard it because I believed it was not serviceable and they also helped me resolve my problems with an old printer. They are very smart and product knowledgeable.

I have not had to use this replacement plan. So that is great news for Best Buy products!

Yes, good protection and service overall. I know little about computers and printers, appliances but manage to keep mine alive with stuff like this and best buy. I wish they could make appts a bit speedier though. The agents they send are always 100% sharp and knowledgable. I like in a hard to reach place in the city. Apple products are hard to find a tech for.

Thank you, GEEK Squad! You are the Best! Always there to help and answer questions.

I had a very short wait in line before being addressed by a very knowledgeable and helpful person who respected my ignorance of IT and electronics in general. She was courteous and extremely user-friendly.She offered me options and responded to my questions in a simple and knowledgeable way. This was a pleasure and a blessing to me.

ALWAYS PURCHASE THE GEEK SQUARD PROTECTION PLAN GUYS! My wife has talked me into a couple of times and I have never regret it even if I don't use it. The peace of mind is unparalleled to OEM warrantees especially when the product replacement plan is available.

Would not purchase something without having an extended warranty. I have found electronics does not last long and expensive to repair/replace, so the warranty will save you money in the long run.

As long as this warranty remains the same it is amazing. I’ve had hardware that I’ve purchased with this warranty any issues for example headphones start to crackle I can just walk right in and replace them for the same product or an equal value product no questions asked it’s really a good warranty I highly recommend it.

If anything happens Best Buy will cover the product either by replacement or repair,. Priced charged is at least top 2 in the market. Products are good anyway without protection so protection only reinforced my reliance on the purchase knowing I'm protected