Customer Ratings & Reviews

I always get the extended warranty on products I buy from BEST BUY. Number one, they are expensive. And two, they are hard to replace. It is simply insurance and whenever I can buy insurance for a high dollar item I get it because I don't want to have to buy it twice.

Purchased this when buying my new Macbook Pro. Price for 2 Year Plan was less than buying all required services a la carte. Geek Squad representative was very nice and helpful. He explained all services, keep me informed, and explain possible future services.

Geek Squad was able to answer all of my questions and concerns. They were up front with the price of any repairs needed. I love the remote service when its just a software problem. I have been using it for years now & found it to be a godsend.

Love this program. I have had to use it twice and they did replace one of them. The only problem is that they give you what you paid for it and the item was not available at that price. So I had to pay more for the replacement

Renewed Geek membership because I have never been disappointed in anything and trust all the great help they have given me. It is a valuable asset for someone like me. Their Geek Members in Aurora are al wonderful - especially Bruce & Simeon,

Printer is fast! I can be anywhere and print from my phone, due to Wi-Fi! The USB port is a convenient option to keep things organized without the need to use a computer! Awesome!

I had to wait two weeks to get an appointment, but the staff was knowledgeable and recommended a product to replace my laptop that could not be reoaired.

A needed addition for anyone who is concerned that the manufacturer's warranty won't be enough. Since most manufacturer warranties expire after a year, this is a must have since it covers for several years more.

Purchased this more as a “just in case” as it was given as a gift. The printer it’s replacing (GE) lasted all of 8 months and I didn’t get the warranty for that. Big mistake.

I hope we never have to use it. But at the time I thought it was a good purchase for extra warranty.

If any problem with product geek squad will either replace or repair, I am happy with geek squad

If you need them, don't call the store, because they will give you a 1-800 number to call. If they can't take care of it over the phone quickly they will want to send out a tech which will cost you $$$. Best thing to do is take it back to where you bought it and let them fix it or replace it in store. that way it costs you nothing. It is worth it to have the insurance and it doesn't cost much so always go ahead and get it.

It gives great peace of mind to know that I can contact the Geek Squad if there any issues with my devices. Having the ability to replace a faulty device is a great insurance policy!

This think I ever did for my family When there is a problem the Geek squad will walk you thru anything or appear at your door. They are Best Buy angels.

I bought a geek squad warranty on a canon printer. The print head failed 3 months after the manufactures warranty expired. The same printer was no longer in stock for exchange, Geek squad game me the full price paid as store credit for a future purchase.

Joel has been responsive and helpful, with a very difficult situation with our remotes. He's called back as soon as he's able, and been very clear in his instructions. The problem we've had, I think, stems from the fact that the remote with our cable box seems to not work well in conjunction with a sound bar we purchased.

This thing exceeds all expectations. I knew when i picked it up it was going to be really good, but once i used it, i was just blown away.

Very awesome service. Very helpful people in the store. Customer service are great. Highly recommended. Thumbs up guys.

I have not needed to utilize Geek Squad. I have had coverage on other projects and find them very professional.

Saved me money and heartache in dealing with an Epson printer that died in two and a half weeks.