Customer Ratings & Reviews

service okay. I had to make an appointment which I guess allowed me to jump to the front of the line once they found out I was waiting for my appoint time which had passed already since the line was long. might be a better idea to have someone or a sign in sheet to allow them to look at so they know if someone with an appointment is waiting for them already instead of waiting in line behind people and missing the appointment time because they are waiting in line to get helped. other then that once you get someone they are pretty helpful. of course some techs are more helpful and knowledgeable then others so it's kind of the luck of the draw. I also don't like the fact that they want to keep your item for 6 days and expect you to live without it. they don't offer loners and not sure if they understand but if the item is used for your business that becomes a problem. over all I don't think I'll be buying this service anymore and if my product breaks I'll have to hope it's within the time frame I can return it so I can just get a new one or return it all together.

I purchase protection for almost every purchase at Best Buy. I have always been pleased with the great customer service and support. A definite must have add on for teens! Has saved me way more money than I have paid over the years!

This plan is okay not so bad could be better will not

Every purchase must have this geek squad coverage you never know

This purchase was smart for me. I am not very computer savey so they have helped me several times. They helped me making some other purchases to help things work together. Thanks

Sometimes you just don't have the time to repair a laptop. There are so many layers and so many things you have to remember when in order to reassemble... Let the professionals hands it.

Best Buy has the best product replacement in the market. We have always been satisfied with the plan because anything that stopped working or became defective they replaced.

No matter what the problem is when Geek Squad comes out they always find a way to fix it. I have been with them for years and continue to buy at Best Buy. My Geek Squad Guy is Carlos Neives

Excellent extended warranty for more than reasonable price.

Always have geek support. You’ll never regret it. Lost my phones a few times and get em replaced cuz of the insurance and geek support. I got both on my products

Love, love, love this printer/scanner/fax machine. I use it for both work and pleasure. Prints really nicely. Haven't had any issues with it at all. User friendly.

Geek Squad great just remember it’s easier to get hep if you make an appointment.

Printer works well. Printer quality is excellent. Unfortunately, set-up can be painful, and you have to use the app to set it all up. It is not a simple plug & play.

First of all, it’s always a good ideas to purchase an extended warranty for new tech products. Second of all, geek squad has always been great in my experience, and should therefore be purchased; at least in my opinion.

It's a good feeling to have a service that assures the replacement of an item that cannot be repaired. This service gives one peace of mind which cannot be underestimated.

Haven’t had to use yet for new printer but have used previously and was happy had purchased as saved money.

I always purchase the Geek Squad protection. It provides worry-free protection. Never experience buyer’s remorse with this hassle-free protection. Well-worth the peace of mind and protection against accidents and mishaps.

I recommend the Geek Squad protection for anything over $100 at Best Buy -- Best Buy is really good about taking the product back if there is a problem, and giving you the full amount of the original purchase price, in store credit

I recommend the Geek Squad protection for anything over $100 at Best Buy -- Best Buy is really good about taking the product back if there is a problem, and giving you the full amount of the original purchase price, in store credit

I love my protection plans and never thought much of them . I now buy them all the time after a bad time when one of my printers broke and couldn’t get a new one .