Customer Ratings & Reviews

I only had to use them twice, but it was easy and smooth. They wasn't able to fix my T.V. gave me full refund to purchase another one. So we upgraded ! I

The warranty is legit. They will help you in anyway possible to get your product fixed and working. HIghly recommend this.

I called the Geek Squad and they were very helpful.

I've replaced so many devices thru geek squad! I try to only purchase most things thru best buy just because the protection is amazing

The protect plan is st on these products that's one of the reason I like purchasing from BB there plan is awese

The agent cleaned my laptop, it was very slow and not working very well. It worked very good after they worked on it. They tuned it up the next year, to keep it running smoothly.

I always get these for anything that costs a fair amount of money but only has a one year warranty. Better to have it and not need it than to need it and not have it.

Love geek squad protection! They ship or replace anything with a protection plan!

Not very costly, excellent service. On the spot solution to issues with devices. I am extremely happy with it. Whenever i have a problem, I go straight upto geeksquad and they resolve my issues. never came back without a solution

Luckily I've only had to use my Product Replacment once with BestBuy, but when I did the experience was straight forward and fairly painless. Even if you never need it, if it's a big purchase like a New Console or TV, it's nice to have the peace of mind of the protection plan.

I will have to bring my laptop into the store to have the Geek Squad look at way my CD rom door will not open on the outside or internally. Has been that way from the day we bought it.

These warranties that geek squad provides us are among the best I’ve seen.

Great service, always available for help on setting up anything.

We had a problem with our connection to sonos and the tech was able to come to the house and fix it for us. He was earlier than they told us. Very professional

Excellent service. I like their service. They provide support whenever needed. I will recommend them for anyone, especially when buying an expensive item from bestbuy

Always purchase Geek Squad protection. It has been an asset more than once when something either stops working, breaksdown or is irrepairable.

I have been using Geek Squad since they first came to Best Buy. They have fixed all my electronics at different times. I can explain to them the problem in lay terms and they get it.

I did not use the Geek squad for home install. Just asked questions mostly. Always able to resolve my problems. If I ever need their help again, I feel very confident of their expertise.

Good product for protecting electronics since the electronics of today aren't very reliable even from great brands.

Raquel-service representative was very supportive and professional