Customer Ratings & Reviews

It’s great not having to worry knowing my purchase is protected!

I've not had any repair experience yet but having an account did help in returning an item past it's normal return date and getting store credit for the item.

Nothing better than the geek squad. Can in and installed my new washer asap. Super nice and right on time.

The Geek Squad employees were friendly and very helpful in assisting me. They were very knowledgeable and answered all of my questions. Great team!

The first time out, I was able to talk to a very knowledgeable geek and he made my day. Let me explain. I bought a laptop online and after begrudgingly having to learn Windows 10, I was able to go online and setup the basics. The next day, I forgot my password and after 6 months, the laptop is useless without a previous google password. So I bought a desktop computer system, and after sweat and tears, it wouldn't allow me to input my phone emails. So, after several weeks of brooding, and while at Best Buy, I decided to inquire about the Geek Squad and I am a happy camper. I went on line and was immediately connected to a geek who not only spoke to me via internet but also by microphone using my speakers. He was able to troubleshoot my problems and set up the new desktop computer for me. Also, I received a bonus for signing up for 1 year. I received a free download of Webroot Internet Security +Antivirus at no additional charge. I haven't had any other issues yet, but if I do, I will contact the Greek Squad.

I rarely pick up extra warranty protection on anything I buy, but I had purchased an Epson Workforce WF-4820 printer, and Consumer Reports rated Epsons very low for reliability. So, I figured that since the price was right and the specs were very good on this higher end printer I would pay the $35 in case anything went wrong. Sure enough, the top document feeder malfunctioned, and I returned it to Best Buy. They offered me a full refund instead of a repair. I accepted the refund, and with it I bought the Epson WF-3820 which just had a smaller screen than the 4820 and was spec'd a little lower in speed. Other than that, same machine. With the lower price I again bought the $35 protection warranty. Hopefully I will never need to use it on this unit.

These guys are very helpful. They setup my complete system in my home and were able to assist online when I had issues with connecting to my home account.

It's great when i had issues with my product. I went to Geek Squad they have me a gift card for what I paid and i got another items plus some.

Fortunately we purchased the 4 year product replacement for an HP printer. The printer quit working. Best Buy simply gave us store credit to replace the printer. No hassle at all. Turned out to be a valuable purchase.

This is one product that you hope you don't need to use, but it gives peace of mind to know it is available.

I love this plan for printers. I needed to have 2 printers replaced and this plan saved me money. The process was so easy for me. In and out with my new printer. I’ll always get it for my printers.

The Geek Squad Service Warranty Is The Best In The business. My kids use this all the time.

[Employee of bestbuy] Hopefully I'll never have to use my 4-year replacement plan, but it's nice to know that I have the option, especially on a printer. I've used this plan in the past on previous devices, and I've liked the experience in the past. Very easy to use, and Best Buy gets me set up.

Haven't used Geek Squad Protection yet with this printer, but have in the past. Always happy with their service.

I purchased geek squad to cover a printer that I bought and it was the best money I've spent! I don't get geek squad for many things, but I always seem to have issues with printers, so I thought it would be a good idea. Had to use it the other day, super easy, in and out in five min. They even refunded me 100.00 in addition to replacing the printer because the price had dropped on it.

Have not used it yet. And really hope I don't have to

Great to have. They fixed my washer the first call then have to give me a new one after my second call. All no extra charge. Without insurance I’d be holding my J forking out hundreds for a new washer

When I had an issue with my printer, unfortunately they couldn’t fix it, but the refund for the Geek Squad protection went smoothly. They also advised me on better printers for my specific needs which I appreciated.

Protection plan is very easy to use and has zero hassle. Definitely worth it for items you are worried about breaking.

Very affordable and nice to have when things stop working or have an malfunctioning problem.