Customer Ratings & Reviews

Brought my HP 3 yr 9 month printer in for repair under 4 yr warranty. They offered my full purchase price back on a gift card. Bought another printer and still have a nice credit from Best Buy. Yes, I bought the 4 yr warranty for the new printer.

Its nice to have a piece of mind knowing if some thing go's wrong no big deal. I hope I don't have to use it.

I only had to return a printer that the cord would not stay in place but dealing with geek squad was easy. They checked out the problem and saw that there was something not working and gave a honest answer which lead me to select a different printer.

This product support is my insurance policy I as a senior citizen, may need help in the future by a younger tech smart person. I feel that makes my purchase more secure and this is the reason I chose BestBuy.

Within an hour it was determined the problem was hardware.

I bought a new laptop at Best Buy (Iove it!) and was concerned about transferring everything from my old PC. So I purchased the Geek Squad package to have them do that for me. All appeared well . . . but then I found out I lost my email contacts and my printer drive was gone. PS - I was going to provide this in my Geek Squad feedback survey but it expired (after 14 days) before I got around to it (23 days - my bad)

It is good to have because you feel that you are safe in case something happens to the product you bought

this is a great warranty and service agreement I believe i would not, not purchase it again. Perfect

Overall GSP is a good choice to make when buying products from Best Buy. It gives me a peace of mind that if I bought a good or questionable product that BestBuy will be there to make it right. I have some products that I will use regularl. y or that I highly depend on. I weight the knowledge of the product and pass performance of the product to decide if I should purchase GSP. Anything you buy over $20 I recommend getting. I have gotten some lemon products in the pass that didn't last or live up to the hype and general dissatisfaction. The Best Buy GSP has you covered.

4 years of service at this price is an excellent deal. Best part is being able to just drop the item off at Best Buy for repair, unlike the other after-market warranties that require you to troubleshoot the problem first and possibly have to ship the item. If they cannot fix it, they will replace it or give you a refund on the item. Also, this service plan is transferrable if you sell the item.

Best Buy has the best protection plans. I always recommend getting one.

Having had an earlier Logitech keyboard/cover develop some wonky keys (I'm a touch typist since age 11, and get carried away sometimes and probably overdo!!) Buying this plan - especially if you are also hard on keyboards - is good value for money. I WAS a bit surprised (though I suppose I shouldn't have been) to be told that the warranty is specific to the (original) insured device. If you invoke the replacement, you get partial credit back for a protection plan for the replacement device. Just sayin'

You never know when you're going to need them. Very good protection for your products.

I just renewed my Geek Squad. I find them very helpful. Sometimes the 1st tech on the phone can handle a smaller issue. If it is too difficult, then a higher level tech will jump in there remotely and handle in an hour or two. I have always eventually had my issues resolved, but their process can be lengthy sometimes because they might say the 2nd tech is scheduled to take remote access in 30 minutes and it ends up being 2 hours. Even though they are handling it remotely and say I don't have to be present, I do need to check their work and confirm it is fixed. In comparison to iYogi, which I used for years.. I might be on there for 2-3 hours, but there are no gaps. The reason I had to stop using iYoga though, is that that absolutely torment you about renewing your subscription. They would start hassling me in March for a subscription ending in August. It was non stop phone calls at all hours, even when I told them they had to stop. With Geek Squad recently, I didn't get any phone calls, just 2 emails telling me my last day. I respected that they respected my time. The other thing I like about Geek Squad I like is that I always have that option to schedule an appointment at their Best Buy counter. Options are good.

Our printer broke from our move. We were able to get in-store credit and get a new printer through the Geek Squad protection.

The Geek Squad has always been very helpful whether I have brought in an item or had them come to my home.

The staff were very informative and helped with any questions. Easy to get it.

We purchased LJ 901 5e Printer for our Ministry and this has given us a great deal of help and easy work. I teach from my print-outs and the clarity of the pages gives me a feeling of relaxation so that i can move along with the teaching smoothly. The worker on the floor that assisted us was very knowledgeable of what was best for us and for what we could afford.

I always get the Best Buy protection on my electronics. While I am sure over the many years as a Best Buy customer I have spent more on warranties that what they have saved me I still think they are a good deal. There is never a problem with getting a replacement if you need one. My Fitbit HR died 4 times in a year because of sweat from working out. They replaced it 4 times no questions asked!!! Just had a Seagate drive fail and had it changed in less than 10 minutes in the store. I love just having the piece of mind that my stuff will be replaced or fixed if there is a problem. I just wish Apple would still let Best Buy sell there warranty over AppleCare. Apple won't even offer an extended warranty on Beats but Best Buy did till Apple stopped them. I had my daughter change to Bose when her Beats went for this reason. And always great service at Best Buy, Deptford NJ

My wife purchased it for her son. Thanks for it...