Customer Ratings & Reviews

I purchased this plan and very useful as my printer stopped working after 2 years of purchase and I took it to Best Buy store and they gave me refund for the purchase, this is awesome

Excellent service they were very caring and professional. Great customer service. I recommend them to anyone buying from best buy

I purchased the Geek Squad protection after getting infected from a scam on my PC. They resolved the problems and helped me to reinstall programs removed. They installed the Trend security on my pc, tablet and laptop. They were always helpful and patient and resolved every problem over the phone and when I brought my devices into the store. A special thanks to Drew Cimino for reinstalling my favorite program I use to print my photography projects that I was unable to find! So thankful! Great work Drew! Best Buy really is the best!

I haven't had to use the service, and hope I do not. I'm not crazy about the quality of the printer I purchased the service for so I'm glad to have the Geek Squad on my side should I need them.

Super fast and crisp words/pictures! I love that I can finally do double sided papers without having to turn the papers over manually. I love that the paper tray is underneath and holds about 1/2 a pack, maybe more.

Absolutely love my Geek Squad product relacement insurrence for my Epson printer. Best investment !!!

Geek Squad has always been it for me. I appreciate all the great customer support they have to offer.

Great to have in case of accidents… if you’re worried about broken TVs or computers or whatever you buy… make sure to have this safety net!

I was hesitant to buy it because I’ve dealt with other stores replacement plans and they didn’t really work for me. With Best Buy’s Geek squad replacement plan though it was super simple and easy. I bought a pair of headphones about two years ago, and was offered the replacement plan, and bought it. I figured, “eh I’ll try it out”. The headphones went out on one side before my plan expired and all I had to do was walk in with the item and show my email receipt and they had me out with a replacement within 3 minutes. 100% would recommend and will buy on most items.

Decent price though a little expensive. Hopefully I won’t have to use it though if I do it covers it all.

Also best to get insurance when buying electronics & with Geek Squad by your side you know all will be well

every thing the printer/copy said on the box that it would do, did. No problem setting it up. Just right for our household

Highly recommend getting Geek Squad coverage on all your electronics. Fast, friendly service.

Don’t doubt geek squad service. I’ve had it for different small appliances or electronics. It’s an easy way to just bring in the problem item and be exchanged for a functional one. Easy peasy lemon squeezy. Don’t forget to add it on your purchases!

This plan is very well price for the product i purchased and i have used geek squad in the past and they do honor there warrenty.

I always make sure I get the extended warranty with all my electronics and appliances… there have been times when they come in handy and Geek Squad/Best Buy makes it easy!

I've been with the GeekSquad for years, and love the service and availability. I've taken puters into the store a few times, but generally use remote support. I hate to say this, but this past week remote has been half a nightmare .. I've called in three (3) times and have been on hold for a TOTAL of close to 5 hours before giving up each time. Please note that the reason for these calls has been a problem with Outlook (not a life-or-death situation), which is a great program but has its challenges. They may be short-staffed right now. ... I will try calling late at night.

I feel good about having the 4-year Geek Squad Product Replacement service. I hope I don't have to use it though.

Best Buy geek squad warranty program has always been EXCELLENT! No questions about my printer ceasing to work! Less than five minutes in and out with a gift card for full amount plus tax!

They were very helpful and polite and saved me a trip