Customer Ratings & Reviews

The Geel Squad service is great. Highly recommend. The individual was professional and knowledgeable.

i have some thoughts both good and bad on this. was told they would do any repairs when wife went to store it was nope we just replace anything broken. however i go and they send it in to put back to original as this plan was on a laptop! it is in return from this now. they were telling my wife we needed to purchase the yrly plan for what she needed done which was another 149 dollars but when we bought laptop was told this plan covered any repairs!

Geek Squad is very helpful when needed. Highly recommend them

[Employee of bestbuy] Always gotta get the warranty with what you buy, life happens and you gotta be prepared.

excellent service when I will need it, good to have

This all-in-printer is compact. I must admit that it is heavier than I thought it would be. Will use for light print jobs. Have not used yet.

This 2 Year Geek Squad Product Replacement Plan was purchased for about $10 during same transaction when buying Gaming Headset many years ago. It actually proves to be useful when our Logitech G930 Wireless Gaming Headset broke just a couple days before the 2 year Geek Squad warranty expires. We happened to be lucky as the warranty was still valid when the expensive Gaming Headset malfunctioned. It was quite easy to exchange for replacement product. Would not recommend for low to medium priced items. Would highly recommend for more expensive electronic items.

I purchased the warranty and 6 months later my item started acting up and wouldn’t function properly. They told me to bring it in and they will take care of everything. I get to my store expecting to have to wait 6-8 weeks but since I purchased BB warranty they gave me a new one and said I don’t have to wait they will handle any repairs for my old one and returns to the manufacture that’s all part of the contract and my warranty is still good from the date of purchase!!! Awesome!!!

Great service. Everything went really well on the printer return.

I would be getting this again they charge you for what’s left on the warrant then you buy another one. Why not warranty the item for the whole years you payed for?

Best coverage then any company and always get it. Takes 1 time to pay for itself

La mejor garantía sin duda no me arrepiento de tenerla, no pierdes tu dinero.

I got the protection for my printer that really sucks, so it’ll be nice when it stops working to be able to get it fixed or get a new one. Printers are SO unreliable and so poorly manufactured, so I would highly recommend buying protection for them. I own tons of electronics and never buy protection, except for my printers. I’ve lost too much money to broken printers.

The color and speed are much better than the inkjet. However, ink is crazy expensive in comparison, and the paper curls, meaning I have to babysit the printer when printing more than one page, or it jams. I have mixed feelings, but I needed something better for printing labels.

Anyone buying a printer should get this plan. Originally we got it because we thought just before the two years we would trade in our old model for a newer one since the plan covers it. Instead this plan saved the day as the OfficeJet Pro 8760 we had was a NIGHTMARE. 2 printers that would not connect wirelessly to anything even though HP swore to us that they tested the second one they sent us as a replacement. With this plan we were able to find a different printer that now works great and it took all of 10 minutes in store to get the swap done. If you buy a printer get this plan!

I had a Rival 650 mouse but the glue that held on the pads started doing weird things. The pads would slide around and the glue would squish out a bit and collect dust. All I had to do was bring in the mouse, the usb and cable to the geek squad counter at Bestbuy, explained the situation, and they took the pieces (even though I was missing a couple of the weights), and gave me store credit. I'm getting their protection for everything I get at Bestbuy from now on.

When our much appreciated HP home printer suffered an unexpected mechanical issue recently we were fortunate to take it back and replace it with an updated version, no questions asked, because we had purchased the 4 year warranty. We thanked our lucky stars that we had made this decision. The relatively small additional cost was more than covered by the value of the new, updated version.

It works as it should. I have no complaints. Thanks

The best warranty in the business recommend it for every purchase!

I had this once for a vacuum. I had to use it one and now I get it for any high value item.