Customer Ratings & Reviews

Usually the "extra protections" are just an extra cost when buying equipment - Not the Geek Squad Service. We used it for small things like freezes of the system, that just need de-fragging, and larger issues like a hard-drive fail. The service in-house (when we could all do that) were courteous, informed and professional. Taking it to Best-Buy was simple and quick to fix.

Good thing that I have this.i not afraid to use because I have warranty

Excellent purchase. Wonderful peace of mind knowing that I'm protected.

so far so good... I haven't needed to use it yet. hopefully stays that way

Geek squad is always helpful, attentive and resourceful for all my tech needs. Definitely a must have subsription.

If you buy anything electronic from Best Buy and do not buy the Geek Squad protection you’re making a big mistake. Too many things can go wrong with electronics and the Geek Squad protection has your back.

One of the best choices. Geek squad staff are very helpful, knowledgeable and don’t treat you like your stupid. Always willing to help and answer any questions you may have and will help you make the best choice and decision.

The Geek Squad Service Product Replacement is a great deal, especially on higher priced electronic prices. If you have a problem with the product failing for covered reasons, you bring the product into Best Buy, and they will replace the product with the same product, similar quality product if the original one has been discontinued, or credit you the value for an exchange.

Geek Squad repaired my built in Microwave quickly !

I learned with almost my first product to purchase the Geek Squad guarantee. It has been a pleasure working with Best Buy. When things go wrong they have either replaced or repaired my item with no hassle and in short amount of time. Geek Squat is so reasonable I definitely advise everyone to get it along with their new purchase. It is really worth the price.

We Add Best Buy service with every purchase. Just returned an Epson printer that stopped working after about 15 months. Got a full credit toward another printer at the current pride which was higher than the price we originally paid for the printer! No questions asked. Would never purchase a product without the Best Buy extended warranty.

Don't know why this is up for review for me, I have it on my printer but haven't needed it. I'm also pretty sure my dad or I can fix my stuff better than them but hey will save me the trouble, right? P

I rarely ever buy a warranty for anything but I was so happy that I bought the 2 Year Warranty for my Kraken Headset. When they broke the first time, the warranty kicked in and all I had to pay was the tax. The second time, they malfunctioned, the warranty kicked in again and customer service helped with no problem. Money well spent!

The geek squad warranty was cool but I'm not sure it was worth the amount that was charged for the membership I only use it once the quality of the work was okay but it wasn't the quality that I expected when you're buying an extended type warranty for a product what I recommend it yeah I would.

I have never used insurance for electronics, I hope it is worth what I pay for it.

Even if you are the most careful person in the world, chances are somehow something is going to screw up. Maybe it's something like a defective product, an idiotic family member doing something they are not suppose to do, or just a plain old fashion accident. With this service plan you'll at least be covered seven ways to Sunday and beyond for Two YEARS. It's one of the reasons why I always ask for a protection plan on everything I can at Best Buy.

Love if I have an issue, I don't have to take my computer and drop it off. They log on and clean it up. Plus getting a free 2 year warranty on every thing I buy has come in handy.

Geek Squad is the best never had a problem getting service!

He was excellent. Done in appropriate time. And set it up to my computer.

Actually had to use this on my $6000 Samsung which was 3 years old. Main board failed and it was not replaceable. Best Buy replaced it at no charge with the current equivalent model