Customer Ratings & Reviews

I purchased this for a printer. After running into issues with my printer I’m indifferent about having purchased it. I ended up replacing my printer through the company’s warranty rather than geek squad because going through geek squad would have been a one time replacement and wouldnt have covered the new printer they would’ve issued me.

This is definitely a plus to get, since it protects your investment from breaking down to keep you going on with what you're doing.

I had bought an HP officejet pro 9015 printer it was not printing right the right way so I took it back to the store and they did an exchange for me.

Tricky question...why? Because the Geek Squad personnel were EXCELLENT. The WAIT to get them scheduled was NOT. So...people 5 stars...process...2 stars.

It was nice knowing we had our local Best Buy Geek SQUAD location nearby to assist us when we needed them!!

You can't go wrong with geek, saves me lot's of time, these guy's are really awesome

always a must when buying electronics from the store.

Why would you buy anything from Best Buy and not put a warranty on it? Don't be a fool, Best buy has one of if not the best warranty on items I have ever seen! I don't leave the store with any purchase with out that bad boy. Things happens, and I like to be covered if they do!

Love the geek squad! Phenomenal services, really happy.

Fantastic and efficient machine! Does the job and never jams - love this!

I haven't had to use it yet but it's great to know that I have a backup plan in place. Well worth the price!

It is great to know that I can get help from the Geek squad if needed.

What can I say about the Geek Squad that would even be close to how they have saved my computers over the years for me. They have helped my business when I needed them via the phone diagnostic repair.

I haven't had to use it (and maybe won't have to use it), however; I absolutely Love Best Buy's Product Replacement Service. I've used it on other products and have Never had an issue.

I’ve had 2 of my multiple printers go out and I would never buy another printer without buying the 2 year replacement warranty. They were great and replaced it with a new one without question.

These guys and gals are beyond amazing! Please if you are unsure to purchase, please do cause they are super heros! Their level of patience is amazing as well. And they never make you feel dumb.

I've been buying from the same store in Kalispell,MT for years. They are very knowledgeable and very quick to diagnose a problem. In the event that I've had to return an item they were THE BEST! Thanks guys for all your advice and I wouldn't think of going anywhere else!

Geek squad fix my problem really fast, they return My money with no problem

Beautiful thing I love people always help you. It’s really good be with you guys thank you so much.

Keep in mind that by the time you need to replace the item it may not exist anymore in which case you get a similar item or store credit .