Customer Ratings & Reviews

If you want to protect your investment because your budget isn't what it used to be (thanks inflation) then the extra cost of this product replacement is something you should seriously consider. I have had to use this policy once before, on a DJI gimbal I owned. After about 2 years, it started to act up, and for all intents and purposes, became useless. I took it back to Best Buy, and within a week I not only had a replacement at no additional cost, but the gimbal I received was the latest version. Definitely worth the money!

Fortunately we purchased the 4 year product replacement for an HP printer. The printer quit working. Best Buy simply gave us store credit to replace the printer. No hassle at all. Turned out to be a valuable purchase.

Awesome service great product great service I would buy again and again

When I had an issue with my printer, unfortunately they couldn’t fix it, but the refund for the Geek Squad protection went smoothly. They also advised me on better printers for my specific needs which I appreciated.

geek squad has served me well in the past and continue to be helpful

Love the peace of mind with Geek Squad on my side.

Haven’t had to use it yet, but nice to know it’s there.

great working with them . did everything they promised

I purchased a 4-year extended warranty with my HP mop M478f printer. Recently, the spring in the paper tray broke and I took the printer in for service. The rep told me that they didn't repair printers and would replace it with a new one! I got a new HP f283 for nothing. The new printer cost a little less than my new printer and they allowed me to use the credit on a new 4-year warranty for the new printer. Lesson learned: Printers have lots of moving parts and mechanical things that can bend or break with regular use. BUY the extended warranty on these things. It is likely you will use it!

I need a new printer with airprint as my old one (also Canon MF) did not have this function. After research and reading reviews from other buyers online, I bought this one. I was very surprised and pleased with how easy the setup was. Setup was all wireless, although wired option was also available. I was able to print wireless from all of my Apple devices: iPhone, iPad, MacBook Pro, and iMac. Print quality is excellent. I can not comment on long term use. I will review this printer again in 12 months.

I haven't needed it yet, but Its good to have around.

Ease of mind at its best. Verry helpful. And with your digital reciept, very fast help

Great bunch of people. Very polite, and very knowledgeable.

What great about the Geek Squad replacement is the manufacturing typically provides a 1 year warranty BUT the Geek Squad replacement extends the “warranty” with their replacement program. Frankly, that’s the primary reason I purchase from Best Buy.

I like Protection Plans especially for electronics. I joined Total Tech. The squad were easy to make appointments for service. They arrived in the window that was set up. If they were going to be late, they called and let us know their ETA. They are pleasant, they know what they are doing. They never seemed rushed and work on the problem until it is fixed. They are honest and I don't think they would say that an item needs replacing unless it does. The Geek Squad is great!

Sooooo user friendly. I set it up in minutes and connect to multiple devices.

The geek squad are knowledgeable in the products they serve.

I had a camera that i was having trouble with, we were on vacation and foud a bestbuy. Took in the sent it off fixed it and shipped it to me.

The sales rep made an excellent choice for us!!!!!!

The customer service in Menifee are VERY knowledgeable!