Customer Ratings & Reviews

Always buy your warrantee geek squad os always to help you

The technician who assisted me with my printer issues was outstanding, and patient and worked hard to solve my network connection issues. He also consulted with Google Fiber tech support to ensure the settings were correct.

For a very reasonable cost, we've always added Geek Squad protection to our PCs and laptops. When we've had an issue with our machines, and had to send them in for maintenance or repairs, the Geeks always handle the problem with complete courtesy, understanding and a fast return. In a couple of cases, they've done remote troubleshooting and repair of our machines so that we wouldn't have to take them in for service. A great option when purchasing a computer, completely worth the small additional price.

I have never been one who takes a protection plan because I always thought I was throwing money away. For some reason, I bought the protection plan for my Logitech K800 keyboard. The plan was under $10. When the keyboard malfunctioned after 18 months, I realized that I had the protection plan. I took it to Best Buy thinking that they would fix it but they gave me the same keyboard brand new. Yes, I took the protection plan on the new one!

The Geek Squad protection plan has been pretty good but just recently the four-year-old grandson hit the TV with a stuffed animal messing up the screen and take classes nothing we can do about it you got to buy new TV I was like wow that's the first

One can't be too careful. And, it's always good to have extra protection for just in case something happens to your products! I wish Geek squad protection was cheaper and for longer periods of time covered AND money back if services not needed at the end of the warranty period. Or, if item breaks or messes up after the warranty, since the warranty wasn't previously used, then allow the warranty to cover the product anyways, post original warranty!

Good protection for your purchase. They respind very well

Great to have especially if you buy things like electronics!

I'm a long time Best buy customer and I have been with their geek Squad program for a long time. It gives you peace of mind knowing your product would be replaced by geek Squad within a four year period.

Was having trouble with my television oh, I called them first to help me troubleshoot the issue with it. After couple of times they realize that it was more of an internal issue, promptly sent out a technician to help resolve what I was going through with my television. Happy I mean to call I'm very satisfied with their work.

Returned a printer because it was not a wifi. My mistake. The return was easy and was able to track with a confirmation that it safely made back to the store. My account was swiftly reimbursed.

I hope I don't have to use the replacement service. But if I do I trust it. And am glad I have it. Four years is a good deal. I also appreciate the two week return or replacement policy at Best Buy. it seems with sophisticated equipment anything can go wrong. It does and it did. Best Buy was good with it and now I have a product I can work with. Thank you Best Buy and Geek Squad.

I have always purchased Bestbuy warranty plans with any and everything I purchase whether for my self or as a gift with no issues. Bestbuy really stands behind the products they sell when their warranty is purchased.

This is one of those things you buy hoping you never have to use. But when you do have to use it... oh my goodness are you so glad you did. Truly zero questions asked (besides the typical “what’s wrong with it” and such) and just gave me store credit to get same item or a different item of my choosing. I now buy their protection with all of my big purchases knowing that Best Buy has my back.

The agents did a wonderful job helping us!!!!!!!!!

This is a must as you never know what things life can bring and accidental or just surge or anything can cause issues on a product. I know BestBuy is always there if anything occurs to ruin my day they can help and to purchase this is highly recommended. Even the best quality products can have issues so to be sure it doesn't put you out of service get the Geek Squad service. You can rest assured it will work for you if needed.

The geek squad is usually great but they ran into problems trying to set up the fax program on the Canon Printer 743. They came 2 times and couldn't get it to work. I called Spectrum and their "fax guy" fixed the problem within 10 minutes. The geek squad had not programmed the printer correctly and the Spectrum guy did and it was up and working simply with the correct information given to the Canon Printer. Was very disappointed in the geek squad - they suggested that I CALL Canon to set the system up with them - but isn't the Geek Squad supposed to do that if they have a problem setting the printer up?????

Best warranty out there!! They have never let us down!!

What is not to love about Best Buy's Geek Squad Protection Plans?!? They are reasonably priced and allow you to return the defective merchandise directly to their store to be fixed or replaced. Another giant retail competitor offers warranties on some of their products but it is an absolute nightmare to have anything repaired and forget about getting it replaced. If you want to be guaranteed that a defective product will be fixed or replaced you should go directly to Best Buy and make sure you purchase the protection plan!

I got this protection plan for my mom's printer I got her as a gift. I am so glad I did because the printer stopped working. She took it in and geek squad located the protection plan in theor system and replaced the printer the same day.