Customer Ratings & Reviews

Works very well easy to use compat and reliable love it

Had to upgrade my printer. Advised me to do that instead of fixing it.

Good service to protect your product that will save you money on costly repairs.

I had this printer and it jammed and never worked again so I bought another one and it was 59%off price of first obe

Feel confident that I will get Geek assistance when needed.

I really like the fact that I if I have any issues with the printer, that I can bring it back and get it replaced.

Always very helpful and fast to resolve any issues.

The squad team are excellent. I love the product they offer

Prior to purchase, Best Buy did not disclose that I would need to leave my old and new laptops, with my passwords, for 1 to 2 days with no visibility to what was happening. Very disappointed. Did not use service. Moving all my data to one drive made it more complicated to set up the new drive. I previously used PC Mover. It was cheaper, easier, and I didn't have to provide my passwords to strangers for up to 2 days. Geek Squad on-line was not helpful either.

Geek Squad ensures renewal of needed software package when it comes up for renewal

I purchased the Canon G7020 Mega Tank All-In-One Printer and the 2 year Geek Squad Product Replacement on 6/24/2020. The printer has been difficult from the beginning and now does not print at all. While I did register this product, Canon says it's "not registered for tech support." Ok, I purchased the printer just over a year ago, but I did purchase the "2 year Geek Squad Product Replacement Plan," so I called Best Buy. First I was told the warranty plan is expired, wrong. Next, they offered to help with the problem "through my computer," however the printer is "offline," which is another problem, so "that probably wont work" and they will need to transfer me to to a different department and I will have to pay for assistance. ??? What about my Replacement Plan?? Oh, well, I must be put on hold while he checks on that, 15 minutes later I'm disconnected. I do not recommend this product AND I do not recommend Geek Squad Warranty Plans. Buy elsewhere. If something changes, I will update this review.

I purchased this plan had the printer less than 90 days it jammed. I took it back to the store and they did prorate the amount from the plan protection. This was a huge disappointment. I truly needed the printer otherwise I would have sent it back to Epson. Best Buy is a place I loved to shop however after this I do not think I will get the protection plan again. I could have purchased 2 printer. 130 old plan for printer returned plus 130 new purchase $260 gone down the drain. Thank you Best Buy.

I haven't use yet & hope I don't anytime soon. Protect your electronics, because you know they don't last long.

The protection plan gives piece of mind to your purchase without breaking the bank.

Bought just in case, in this world u never know what might happen

Geek squad is always there to help you when you need them. Great swrvice

Purchased in case of a mishap and were fortunate that we did not have any issues

HAvent hasd to use it yet thank GOD hoping that i wont have to of course

The agents mounted and programmed all my devices to run thru my television

i feel confident knowing that they are there to help when needed.