Customer Ratings & Reviews

Love having geek squad protection plan. Keeps my mind at ease knowing i can count on them

I used the heck out of this keyboard and when it finally started to wear down the protection plan came to the rescue.

I returned my item for some issues with the printer and they accepted and i got a replacement. Smooth process

It does what it promises, if my stuff breaks, they fix it or replace it. It is basically a rental cost, because when they say replace it, they usually mean give you the money back that you spent on it because the same product may not be available.

Printer is not even one month old so I would not know because I haven't had to use it

This takes care of service and installation and if anything unforeseen happens to your new product or appliance!

Highly recommend to any one getting any electronic device since these tend to break or wear down quick, so I buy all warrants on my products in case I can’t fix it, I know who can

I always recommend Geek Squad protection service in addition to manufacturer warranty. No matter my issue, they have been incredibly timely in their assistance and resolved my issue without hassle.

I enjoy my printer. It was very reasonable and it works well.

Basically if you buy a high ticket item from Best Buy and you need the additional coverages to keep the machine or appliance or computer running this is the best thing that you can do

Normally I don't buy product insurance, but when it comes to a printer, it's well worth every penny.

Worth it if you’re rough on electronics. They get you right and have no problems getting you a new one of something went wrong with your old one.

There is nothing convenient and practical to have more protection for your devices by and I used it once and the entire process went smoothly. This is incredible warranty and service.

Bestbuy charges for a protection plan depending on the cost of the item purchased. They used to take the manufacturers warranty and if the item was defective in to account before applying the protection plan. So they would only use the protection plan in extreme cases. They don't do this anymore. If anything happens to your product you only have 15 days to return it. After that they apply the protection plan to any issues with the product and if you want to keep the protection plan after the issue you have to repurchase it. I had a HP printer fail from a manufacturers defect after 6 weeks of use. I took it back and told them I need to get another printer. They took it back with little question but also used up my $50.00 protection plan in the process. I asked them why are you using my protection plan on a defective item? They said if I don't want to use up my protection plan then I would have to deal with HP directly. In addition they would only offer store credit and refused to give me a refund. I understand that a company has to make a profit to stay in business but there is something just not right about how they are handling this now. Essential if you want the option and privilege of returning an item no matter the circumstances you need to buy a protection plan.

Good KB, easy to use macros. Software looks for current games and sets up (some) color schemes. Currently playing Battlefield 1. when im in Gas, KB turns green, in fire, turns Red. Only the usable keys are lit while playing. Great KB response.

The agents at my store made a excellent review to my tablet, diagnostic and gave me a best advice and recommendations to fix it and for future purchases.

I get the replacement warranties for everything for my kids. My son has worn out many things before the end of the warranty. We take it in n they swap it out, very simple and they never give us a hard time. Definitely worth buying the warrenties.

They do exactly what they say they will do. But when they say replace, they really mean give you the money back, because when the stuff breaks down, they usually don't have the same product to replace it. So the geek squad is really a rental cost

I always get the product replacement for any items I buy. Best Buy will always honor it. Even if I feel I don't need it, I get it anyway. It is a very reasonable price and sometimes well needed. Good to invest in when you buy something.

I bought the extended 2 year warranty for an external blu-ray player mainly because I was going to convert a few hundred discs to digital. For only $9.99, it is a steal if you plan to use the product heavily as the plan protects against wear and tear.